Associate Director, Change Management

Job DescriptionJob DescriptionDigital is the multiplier that enables Development Sciences and Clinical Supply (DSCS) to drive faster experimentation, more efficient processes, and higher-confidence decisions across the portfolio. DSCS Digital Technologies (DDT) is responsible for pioneering and deploying digital and data capabilities that enhance speed, capacity, and robustness across DSCS.The Associate Director, Change Management will lead the people and adoption strategy for DDT’s digital transformation portfolio, ensuring successful implementation and sustained use of digital capabilities, governance processes, and new ways of working.This role partners with DDT leadership, program teams, and functional stakeholders to drive engagement, readiness, adoption, and value realization, embedding change management within program delivery and governance structures.The Associate Director, Change Management will:Lead development and execution of integrated change management strategies across DDT programs and use casesPartner with DDT Leadership Team, workstream leads, and use case owners to align change strategy with program objectives and value realizationDrive stakeholder engagement, including impact assessments, readiness planning, and sponsor alignmentEstablish and lead a change agent / champion network to support adoption across DSCSDefine and execute communications and training strategies to support awareness, understanding, and behavior changeTrack adoption metrics, risks, and resistance, implementing mitigation actions to ensure sustained adoptionSupport post-go-live activities including reinforcement strategies, hypercare, and continuous improvementProvide coaching and guidance to program teams and sponsors on change management best practicesDrive alignment between change strategy, communications, training, and delivery teams to ensure integrated executionKnowledge, Duties & Responsibilities Include:Develop and maintain change impact assessments across people, process, and technology dimensions building out the necessary details within the project schedule.Establish stakeholder engagement strategies, including sponsor spine and governance alignmentDesign and implement communication and engagement plans tailored to multiple audiences (executive, functional, end-user)Partner with Learning & Development to define training strategy and enable capability building across teamsEnsure consistent application of change management frameworks, tools, and templates across DDT initiativesMonitor adoption, engagement, and behavior change using defined KPIs and feedback loopsIdentify risks to adoption and implement mitigation strategies to reduce resistance and accelerate uptakeDevelop executive-ready materials, including presentations, talking points, and change updatesFacilitate workshops and alignment sessions across cross-functional teamsContribute to continuous improvement of DDT change management practices and playbooksQualificationsEducation:Bachelor’s Degree required; advanced degree (MBA, MS, or equivalent) preferred in business or pharma related fieldRequired Experience and Skills:5-10+ years of experience in change management, digital transformation, or organizational effectiveness within Pharma/Biotech.Proven experience leading large-scale, cross-functional change initiativesStrong stakeholder engagement and influence skills across senior leadership and global teamsDemonstrated ability to develop and execute adoption, communication, and training strategiesExperience working in program delivery environments with integrated governance and stage-gate processesStrong business acumen and ability to align change efforts to measurable business outcomesExcellent communication skills, including executive storytelling and presentation developmentDemonstrated ability to coach leaders and teams on change management practicesExperience working in complex, matrixed organizationsPreferred Skills:Experience in process developmentFamiliarity with digital and data platforms (analytics, automation, data foundation)Experience supporting hub-and-spoke operating modelsKnowledge of change methodologies (e.g., Prosci, CEM, SRF)Experience building and scaling change networksRequired Skills:Change Management, Digital Transformation, Stakeholder Engagement, Communications Strategy, Training & Capability Building, Adoption Strategy, Governance Integration, Change Impact Assessment, Cross-Functional Leadership, Program Support, Executive Communication, Organizational Change, Continuous Improvement, Data-Driven Decision MakingPreferred Skills:Change Frameworks (Prosci, CEM, SRF), Pharmaceutical R&D, Data & Digital Platforms, Automation & Workflow, Portfolio Management, Value RealizationRequired Skills: Adaptability, Adaptability, Automation, Biopharmaceutical Industry, Chemical Engineering, Customer-Focused, Data-Driven Decision Making, Digital Platforms, Digital Transformation, Drug Product Development, Estimation and Planning, Executive Communications, Financial Management, Manufacturing Quality Control, Mitigation, Organizational Effectiveness, Pharmaceutical Process Development, Portfolio Management, Portfolio Risk Management, Process Control Automation, Process Optimization, Product Formulation, Safety Compliance, Stakeholder Engagement, Stakeholder Management {+ 2 more}Preferred Skills: Current Employees apply HERECurrent Contingent Workers apply HEREUS and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicabl