Supervisor, Manual Payments

Job DescriptionPosition OverviewOur company’s Global Business Solutions (GBS) team manages global business processes, including Source to Settle (StS), covering purchasing, invoicing, and payments.The Supervisor, Manual Payments leads the execution and control of manual payments outside standard system runs. This role ensures payments are accurate, compliant, and aligned with internal policies and controls, while driving process improvements and reducing manual activities.The Supervisor manages day-to-day operations, supports global stakeholders, resolves issues, and identifies opportunities to standardize and automate processes across regions.Key ResponsibilitiesLead and oversee manual payment processing across multiple marketsEnsure all payments are accurate, approved, documented, and compliantReview and process urgent or exceptional payments when neededMonitor and track payment requests, ensuring timely resolutionInvestigate failed or rejected payments and resolve root causesChallenge the need for manual payments and promote standard processesCollaborate with cross-functional teams to resolve issues and improve workflowsSupport automation, simplification, and continuous improvement initiativesPerform data analysis and contribute to process optimization projectsEnsure adherence to internal controls, audit requirements, and SOX complianceMaintain accurate documentation and support knowledge sharingDeliver high-quality service to internal and external stakeholdersEducation & ExperienceBachelor’s degree in Finance, Accounting, Business, or related field (preferred)4–6 years’ experience in Finance Shared Services, Payments, or StSStrong understanding of payment processes, controls, and complianceExperience with manual or non-standard payments preferredStrong problem-solving, analytical, and process improvement skillsExperience in controlled or audit environmentsAbility to manage multiple priorities in a fast-paced environmentStrong stakeholder management and communication skillsTechnical SkillsProficiency in Microsoft Office (Excel, Word, PowerPoint)Experience with SAP and Ariba requiredFamiliarity with banking portals and payment toolsAbility to analyze data and support reportingUnderstanding of payment methods, formats, and documentationSkills & CompetenciesStrong attention to detail and accuracyExcellent organization and prioritization skillsAnalytical and problem-solving mindsetEffective communication and stakeholder managementHigh integrity and accountabilityCustomer-focused and results-drivenAbility to work independently and collaborativelyContinuous improvement mindsetLanguages: English required; Portuguese and Spanish preferred (Chinese/Japanese a plus)Possible Career MovesSenior Specialist, STS SupportSenior Specialist, Vendor Master DataSenior Specialist, Supplier OnboardingSenior Specialist, Invoice Processing / ResolutionRequired Skills: Adaptability, Adaptability, Bookkeeping, Business Administration, Business Processes, Business Process Standardization, Corporate Cards, Credit Management, Customer Service, Data Integrity, Fast-Paced Environments, Financial Operations, Global Team Collaboration, Internal Controls, International Financial Reporting Standards (IFRS), Interpersonal Relationships, Operational Excellence, Payment Handling, Payment Processing, Preparation of Financial Reports, Prioritization, Processing Expense Reports, Project Management, SAP Ariba, Stakeholder Engagement {+ 2 more}Preferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:No Travel RequiredFlexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):NAJob Posting End Date:08/25/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.