HR Analyst I

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.DESCRIPTION:Join our HR Shared Services team, where you'll contribute to delivering HR support across the employee lifecycle. As an HR Analyst I, you'll provide comprehensive administrative support while ensuring high-quality service and operational excellence. Working with HR technologies and systems, you'll handle employee inquiries, maintain accurate records, and contribute to process improvements that enhance the colleague experience.RESPONSABILITIESResponsibilities:Deliver first line and second line of support for HR inquiries across the spectrum of the employee lifecycle from new hires to employees leaving the businessCollaborate with HR Shared Service Center subject matter experts and field HR reps to resolve employee issues in a thorough and timely mannerPerform accurate filing and execution of transactions for general HR data processing in support of HR functionsAchieve stated performance measures and adhere to established customer service standards.  Perform special projects as requestedResponsible for the main case management functions but will also provide support for escalated cases and specialized casesEffectively analyzes, evaluates and resolves complex issues escalated by HR Specialists and manages each case through quick and accurate resolutionUses each engagement as a teachable moment for the HR Specialist and or inquiring colleague to be more informedREQUIREMENTS:• Bachelor's Degree required• Preferred Fields of Study: HR, Business Administration or related field• Relevant professional HR certifications advantageous• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)• Experience with HRIS platforms (Workday, ServiceNow) and case management systems preferred• Strong customer service orientation with excellent verbal and written communication skills• Proven ability to handle confidential information with discretion• Exceptional organizational skills and attention to detail• Strong time management skills with ability to manage multiple priorities• Basic knowledge of HR practices, policies and employment regulations• Professional fluency in English required• Additional language skills advantageous• Demonstrated ability to work independently and as part of a team• Strong problem-solving skills and process improvement mindset• Experience in benefits administration, time & attendance systems a plus• Ability to coordinate multiple tasks while delivering high-quality results• Professional demeanor and adaptability