Systems Engineer Principal, Major Incident Manager (Remote)

With a career at The Home Depot, you can be yourself and also be part of something bigger.Position Purpose:The Principal, Systems Engineering, guides the development, maintenance, and support of The Home Depot's technical infrastructure that includes network, hardware, database, and system software components. They have an in-depth understanding of the technology landscape and act as the face of the Systems Engineering group to other areas of the organization. In addition, they provide technical guidance to more junior Systems Engineers.Key Responsibilities:40% Strategy & Planning:Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiativesLeads the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirementsResearches and designs best fit infrastructure, network, database, and security architectures for productsGuides the proactive creation and maintenance of tools for monitoring and supportLeads project budgeting, planning, and management across multiple efforts and teamsDevelops and delivers formal training coursesVisits with operational units (e.g., warehouses, stores, data centers) to understand needs and build relationships20% Delivery & Execution:Guides configuration, debugging, and support for infrastructureDocuments, reviews and ensures that all quality and change control standards are metGuides field and corporate roll-outs of technologyGuides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needsCreates and optimizes specifications for complex technology solutionsProduces and manages purchase requests for hardware and softwareCreates technical white papers and thought leadershipCreates and enforces process standardsLeads disaster recovery planning and engineering effortsCollaborates with other leaders to drive build versus buy decisions with regard to technology30% Support & Enablement:Collaborates with product and project teams to understand needs and enable them with infrastructureGuides technology architecture design review efforts for project and product teamsLeverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases and security; optimizes and tunes performance as appropriateGuides root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptionsGuides maintenance, upgrades, and support for existing systems and infrastructure to ensure operational stabilityActs as a vendor relationship managerGuides the production of in-house documentation around solutionsMonitors tools and proactively helps teams struggling with systems issuesProvides application support for software running in productionGuides the creation of scripts and tools that drive automation and enable product teams and end users to move towards self serviceActs as a mentor to more junior Systems Engineers 10% Learning:Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secureParticipates in and contributes to learning activities around modern systems engineering core practices (communities of practice)Leads learning efforts inside the organization focused on systems engineeringProactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizationsDirect Manager/Direct Reports:Typically reports to the Systems Engineer Manager or Sr. Manager, Technology Director or Sr. Director.Travel Requirements:Typically requires overnight travel less than 10% of the time.Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Must be legally permitted to work in the United StatesPreferred Qualifications:6-8 years of relevant work experienceProfessional experience in all areas of Systems Engineering - Infrastructure, Network , Database, and Security; proficiency in at least 2 areas and mastery of at least 1Mastery of working as part of a collaborative, cross-functional, modern engineering teamProficiency in infrastructure, network, database, or security troubleshooting and remediation; experience with at least one otherProficiency in installing and upgrading applications or databases and performing system maintenanceProficiency in networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server conceptsMastery of debuggers, runtime analysis, library systems, compiled programming, and software update toolsMastery of complex system and environment analysis, design, and optimizationExperience with system and software deployment automationProficiency in object oriented programming languages (preferably Java), distributed computing environments, and code reviewsExperience with middleware design and developmentProficiency in system security design and managementProficiency in disaster recovery planning and engineeringProficiency in monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databasesProficiency in operating system commands and utilities as well as scriptingProficiency in working with cloud platforms such as GCP and AzureProficiency in supporting a 24x7 retail operationMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a bach