Loan Support Analyst Senior - Complex Loans - Midland

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. The Complex Loan team is responsible for the servicing of loans involving complex lockbox collection mechanisms and cash distribution programs. Through loan documents provisions, Lenders gain control of borrower’s cash flow through lender-controlled accounts to seize control of property cash flow in the event of declining performance or default. This team stays current on new loan setups, timely borrower and lender communication, timely payment application and release of funds to the borrower for operating expenses, and quality control initiatives as the team is under scrutiny from Lenders, Borrowers, Clients, Asset Management, Treasury and Special Servicers. This Loan Support Analyst Senior position will process monthly transactions accurately and in accordance with departmental policies, as well as monitor and complete duties within the deadlines required in order to meet our control and audit responsibilities. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionApplies specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with elevated borrower relationships and/or complexity to include increased communication and automony.Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans. Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities. •All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.Resolves non-compliant issues through written and verbal communication with both internal and external parties. May review and process loan payments, escrows and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing. Must maintain accurate and up-to-date loan servicing records in the servicing system. May support the onboarding of new loans and the transition of paid-off or transferred loans. May support tax and insurance administration. May perform collection activities on delinquent accounts. May have funds disbursement authority.Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts. May serve as a subject matter resource and may provide specialty product training.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsAnalytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation StrategiesCompetenciesConsulting, Customer Interaction, Decision Making and Critical Thinking, Effective Communications, Financial Analysis, Managing Multiple Priorities, Negotiating, Operational Functions, Products and Services, Relationship ManagementWork ExperienceRoles at this level typically require a university / college degree with EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Application WindowGenerally, this opening is expected to be posted for two business days from 03/11/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.Disability Accommo