Manager, Risk Management

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryManager, Risk ManagementManager, Risk ManagementCareer Level: 6Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.OverviewThe Global Business Solutions Center (GBSC) is the operational service center to internal corporate functions; Finance, Human Resources, Law, Franchise and Integrity. GBSC delivers value to internal stakeholders by driving operational efficiencies, enhancing customer experience, and improving business results. To successfully accomplish these results, it’s imperative to effectively monitor and identify risks and establish robust risk management plans to ensure high quality and performance. The GBSC Risk Manager is a position within our shared services organization reporting to the GBSC Risk Director. This position will provide support in further establishing and evolving an operational risk management program within the GBSC. The role is responsible for supporting implementation and monitoring of operational risk across our shared services functions to identify, assess and mitigate risks/issues that arises from inadequate or failed processes, people, systems or external events, while maintaining a balance between risk mitigation and efficiency.ResponsibilitiesDedicated RM support for People & Capability and other assigned areas Proactively identify high risk issues, formulate recommendations, and play a key role in implementing solutionsAdvise on process, system, and project testing plan to assess system integrity and control effectivenessEnsure appropriate internal controls are in place to address identified risks and controlsAdvise business process owners on performing root cause analysis for identified issues as well as monitoring control deficiencies and resolution, while mitigating risk through the development of operational and business unit controlsPrepare and monitor risk reporting, including analysis of risk profile and risk indicators, tracking response plans for incidents, etc. Coordinate and provide guidance to associates and leaders during internal audits, external audits and regulatory inspections Conduct pre-audit assessments, and track post audit action items to closure Work closely with organization risk management leaders and cross-operations risk representatives on alignment of enterprise-wide and operational risk framework to identify and appropriately evaluate/prioritize current and emerging risksDefine metrics and other Key Risk Indicators (KRIs) to monitor adherence to risk appetite, policy requirements, controls, and standards, as appropriateParticipate in and/or leading cross-functional teams responsible for implementing risk management objectives and projects;Coordinating and leading periodic comprehensive risk assessments, including: – Operational assessments for each function – Risk and Control Self - Assessments (for processes and systems) – Service expansion assessments – Process reviewsWork with GBSC project managers and Risk Champions to provide comprehensive support to GBSC operational teams All About YouRisk management experience in a large multinational service organization Knowledge of risk management practices (e.g., ERM, ORM, TRM)Proven experience in audit, operational risks, or other risk management functionsExperience with the “three lines of defense” model Strong understanding of compliance and risk management frameworks Highly effective verbal and written communication and presentation skills with all levels of the organization Strong interpersonal skills and ability to influence at all levels including outside of reporting linesPreferred finance background Experience in Compliance, Continuous Improvement, Automation and Analytics, Lean, or Six SigmaDemonstrated success in applying risk management to support strategic initiatives and operationsExcellent analytical, problem solving, and critical thinking skills Ability to work under pressure, including in ambiguous circumstances People’s management experience desiredUnderstands and appreciates diverse backgroundsCorporate Security ResponsibilityEvery person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:Abide by Mastercard’s security policies and practicesEnsure the confidentiality and integrity of the information being accessedReport any suspected information security violation or breachComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelinesMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other c