Manager, Product Development - Fraud

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryManager, Product Development - FraudOverviewMDES, is a platform that enables payment cards to be digitized, which in turn fundamentally makes payments more secure.Through a series of enhancements, we should be able to: • Detect and measurably reduce fraud • Provide a series of tools, and resources to reduce fraud • Educate internal and external stakeholders on fraud trends, and best practicesManager – Product Development – Digital Payments Fraud Support Analyst –needs to have knowledge not only of data analytics but also specifically relating to fraud attack vectors and must be proactive in terms of ideas to avoid financial losses due to fraud attacks.This role directly contributes to reducing fraud losses, improving customer trust, and strengthening the organization’s overall fraud risk framework. By combining operational insight with data driven analysis, you will help shape more effective fraud prevention strategies and support continuous improvement across the fraud function.ResponsibilitiesFraud Detection & Investigation• Analyze transactional activity, customer behavior, and operational data to identify anomalies and potential fraud indicators.• Provide real time support for ongoing fraud investigations by gathering evidence, preparing case summaries, and collaborating with internal stakeholders.• Monitor fraud alerts, queues, and operational workflows to ensure timely and accurate resolution.• Assist in root cause analysis to understand how fraud occurred and recommend preventative measures.Data Analytics & Insights• Extract, cleanse, and analyze large datasets to uncover trends, patterns, and emerging fraud typologies.• Develop and maintain analytical models, dashboards, and reporting tools to support fraud monitoring and operational performance.• Ensure data integrity and accuracy across all analytics outputs.• Translate analytical findings into actionable insights for operational teams, risk managers, and senior leadership.Operational Support & Process Improvement• Work closely with fraud operations teams to optimize processes, improve detection accuracy, and reduce false positives.• Contribute to the design and enhancement of fraud controls, workflows, and operational procedures.• Support cross functional initiatives aimed at strengthening the organization’s fraud risk posture.• Provide subject matter expertise to technology teams on fraud related system enhancements.• Provide regular coaching and feedback to new team members and partners to grow individual functional skills, experience and leadership capabilities• Demonstrate a commitment to continuous learning by leveraging the learning and development curriculum to augment existing knowledge, skills and experiences• Demonstrate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement.RequirementsTechnical & Analytical Skills• Strong proficiency in data analysis tools and programming languages (e.g., SQL, Python, R, or similar).• Experience working with large datasets and data visualization tools (e.g., Power BI, Tableau).• Ability to build and interpret data models, dashboards, and analytical reports.• Understanding of fraud detection techniques, risk indicators, and investigative methodologies.Operational & Functional Skills• Experience in fraud operations, financial crime, risk management, or a related operational environment.• Strong attention to detail with the ability to identify subtle patterns and anomalies.• Ability to manage multiple cases or tasks simultaneously in a fast-paced environment.• Clear communication skills, with the ability to present complex information to non-technical stakeholders.Behavioral Competencies• Proactive and curious mindset with a strong desire to understand how and why fraud occurs, and how to stop and prevent it.• Collaborative approach, working effectively with cross functional teams including operations, risk, compliance, and technology.• High level of integrity and commitment to protecting customers and the organization from fraud.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:• Abide by Mastercard’s security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks come