EMS Communications Specialist

Department:70506 Navicent Health Medical Center - Administration: Ground TransportStatus: Full timeBenefits Eligible:YesHours Per Week:40Schedule Details/Additional Information:California 12 rotation - Night Shift - 2000-0800Pay Range:$21.85 - $32.80Major Responsibilities:Receives incoming calls for all emergency and non-emergency requests for help or transports.  Responsible for obtaining all pertinent information from callers and dispatching ambulances to proper locations with exact directions.Fails to answer phone in Provides basic life support to patients according to established standards and guidelines and gives pre-arrival instructions to persons in emergency situations. Fails to provide basic life support to callers according to EMD guidelines.  Does not ask the systematized interrogation questions.  Provides basic life support to patients according to EMD guidelines.  Needs reminder to ask for pertinent information and needs reminder to ask interrogation questions and provide pre arrival instructions. Provides BLS instructions and pre arrival instructions 90 % of the time.  Provides basic life support to patients according to EMS standards for every request for service.  Asks the interrogation questions and provides pre arrival instructions on every request for service.Completes all paperwork in a concise, timely manner according to established standards and guidelines.  Ensures mileage is correctly reported. Fails to complete paperwork in a clear, concise and timely manner according to established standards and guidelines. Correct mileage and zip codes are missing or incorrect. Completes paperwork in a timely manner.  Correct zip code and mileage is entered 90 % of the time. All paperwork is clear, concise with proper mileage and zip and free from errors for proper billing.Serves as the primary point of contact for all EMS related activities and works on filling open shifts when necessary. Fails to make proper notifications and fails to work on completing call out logs for open shifts in the department. Needs reminder in making necessary notifications to management and completes call out log most of the time but does not make effort to fill open shifts. Makes necessary notifications and works diligently on filling open shifts 90 % of the time. Makes proper notifications of management staff all of the time.  Completes call out form and makes every attempt via pager and phone calls to fill open shifts within the department. Appropriately moves units to Department Posting Plan. Fails to comply with department posting plan. Complies with posting plan. Moves units correctly.  Minimum supervision is required. Complies with posting plan all of the time.  Moves units correctly and needs no supervision and assist with training new employees.Appropriately assigns calls to units. Fails to comply with zoning plan and does not use tools within the CAD to determine closest unit. Complies with zoning requirements most of the time.  Needs supervision to determine closest unit.  Does not always rely on self to make decisions. Complies with zoning requirements, sends the appropriate unit and uses reasoning to assist with decision. Has full knowledge of zoning requirements.  Uses tools from within the CAD to make the correct decision for dispatching closest unit.  No supervision required and assists with training new employees.Serves as coordinator of EMS activities in absence of Supervisor with input from Leadership as necessary. Fails to make decisions in the absence of the Supervisor. Contacts  Director, Assist Director or Communication Manager for decisions that fully fall within the scope of the Communication Specialist position.  Makes appropriate decisions and makes notifications when necessary per policy. Employee makes the necessary decisions based on the information at hand and keeps administration updated as warranted.Utilize resources to maximize performance and minimize the loss of call volume Little attempt is made to best utilize the resources on hand at any given time. Employee will make an attempt to find a unit to handle a call during busy times 95 % of the time. Employee always attempts to determine availability of units and every attempt is made to assure resources are available to handle emergency calls.  Helps push crews out of area emergency departments.M.E.D.S.: Extent to which employee is able to identify, understand and practice all components of M.E.D.S. Unacceptable performance: Does not follow M.E.D.S. as evidenced by failure to adhere to guidelines set by the     department and organization for meeting these standards. Communicates through words or actions that M.E.D.S. is not important. Does not step forward and help when someone needs assistance in understanding M.E.D.S.  Shows no desire to understand or apply the M.E.D.S. concept. Puts own self interests and goals ahead of the customer, department and organization. Meets Requirements: Shows commitment to M.E.D.S. and follows standards /scripts in dealing with co-workers, patients and visitors. Can verbalize his/her role in M.E.D.S. and understands the core measures.  Assists with helping others  understand the importance of their role in M.E..DS. Recognizes that M.E.D.S. is critical to the success of the department and organization and exhibits working knowledge of M.E.D.S. Outstanding Performance: Is a role model and helps others to understand and practice M.E.D.S. Consistently excels in job performance. Identifies processes within department that could be improved to support M.E.D.S. Is conscience of policies, procedures, and job process that do not add value to M.E.D.S. Provides suggestions as how to improve these processes.HIPAA:  The extent to which the employee maintains and promotes compliance with Departmental and Organizational HIPAA guidelines when communicating confidential and private health information of patients, including but not limited to No Press No Info guidelines and patient rights to privacy.