Patient Services Specialist Supervisor - Harborview Medical Center

Job DescriptionHarborview Medical Center - Admitting has an outstanding opportunity for a Patient Services Specialist Supervisor.WORK SCHEDULE100% FTE (40 hours per week)Monday – Friday; 6:00am-2:30pmDay ShiftPOSITION HIGHLIGHTSThe Patient Services Specialist Supervisor (PSS-Supervisor) oversees various supervisory and administrative non-clinical functions within the department. This role is responsible for leading and supervising staff in the Patient Services Specialist class series, as well as other assigned personnel.PRIMARY JOB RESPONSIBILITIESEnsure smooth daily operations and patient safety by prioritizing tasks and managing workflow.Oversee staff scheduling, HR data systems, and deliver high-quality customer service.Track inventory, submit repair orders, and support departmental quality improvement efforts.Supervise and support staff while modeling professional and courteous communication.Develop, implement, and maintain organizational systems and unit procedures.Collaborate to uphold safety standards, infection control, and emergency protocols.Advocate for patients and families, ensuring privacy, dignity, and cultural sensitivity.Foster teamwork across departments and represent the unit in meetings and committees.Maintain knowledge of medical terminology, hospital policies, and Epic ADT systems.Lead and participate in training, continuing education, and professional development.Demonstrate strong coordination, multitasking, and leadership skills.Proficient in Microsoft Excel and Word, with experience working with diverse populations.REQUIREMENTSBachelor’s degree in a medically related or public relations fieldFour years of experience as a Patient Services SpecialistAn equivalent combination of four years’ experience as a Patient Services Specialist, a UW Supervisory Skill Certificate, and education/experience may substitute for stated requirements​ABOUT HARBORVIEW MEDICAL CENTERHarborview Medical Center is the region’s only Level I Trauma and verified burn center. It is a comprehensive healthcare facility owned by King County and operated by UW Medicine, dedicated to specialized care for a broad spectrum of patients from throughout the Pacific Northwest—especially the most vulnerable residents of King County.Harborview provides exceptional care in areas such as emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health, and substance abuse care.Harborview employees are deeply committed to the community and the important role the institution plays throughout the Northwest region. Challenge. Collaboration. Compassion.ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders.Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift NorthwestBecome part of our team. Join our mission to make life healthier for everyone in our community.Compensation, Benefits and Position DetailsPay Range Minimum:$27.17 hourlyPay Range Maximum:$38.86 hourlyOther Compensation:Evening Shift Differential: $1.75 per hour Night Shift Differential: $2.50 per hour Weekend Differential: $2.00 per hourBenefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift:First Shift (United States of America)Temporary or Regular?This is a regular positionFTE (Full-Time Equivalent):100.00%Union/Bargaining Unit:SEIU Local 925 SupervisoryAbout the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.