Manager 1, IT Service Support

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title:Manager 1, IT Service SupportDepartment:University Hospital | IPT Activation - ITJob DescriptionThis role is responsible for supervising the people, processes, and tools that support desktops and other end-user devices across The Ohio State University Wexner Medical Center (OSUWMC). The position provides leadership in the planning, design, development, and ongoing support of desktop services, ensuring stability, reliability, and optimal performance across system and application environments.As a technical supervisor, this individual oversees desktop support teams, manages daily operations, and ensures high-quality service delivery. The role also involves coordinating initiatives across multiple IT areas to align desktop support with broader business and healthcare solutions. Serving as a subject matter expert, the supervisor establishes and guides desktop services strategies, policies, and best practices while providing direction and insight to leadership, peers, and team members to ensure alignment with organizational goals.Minimum QualificationsBachelor’s degree in Computer Science or a related field, with at least three years of experience in information technology. Requires foundational knowledge of general IT technologies and tools, along with strong skills in team leadership, staff supervision, and communication. Familiarity with desktop hardware and software, printing, and basic networking and telephony environments is essential. Relevant certifications such as ITIL Foundations, Six Sigma/Lean, CompTIA A+, Security+, HDI, or Azure Fundamentals (AZ-900) are preferred.Additional Information:Our Comprehensive Employee Benefits Include: An array of retirement plan options, each with a generous employer contribution.Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.Paid vacation and sick leave, including short and long-term disability and paid parental leave.Get the most out of the Public Service Loan Forgiveness program.And much more!Location:Ackerman Rd, 670 (2433)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.The university is an equal opportunity employer, including veterans and disability.