Operations Manager - Department of Public Safety

About the OpportunityThis job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.JOB SUMMARYReporting to the Associate Director of the NU Oakland Department of Public Safety (DPS), the Operations Manager is responsible for the oversight of general DPS operations as well as other duties and projects as assignedThis position will be based out of the Oakland Campus and is primarily a second/third shift position (Evening/Overnight hours).MINIMUM QUALIFICATIONSEducation, & TrainingHigh School Diploma or GED in addition to at least 3 years of proven leadership of a police, security, or public safety functionProven successful leadership of multiple personnel on a campus or multi-use site that is comparable to the Northeastern University Oakland CampusFlexibility to work all shifts, weekends, and extra hours as neededProficiency with oral and written communication, power point presentations, Microsoft Word, Outlook, and video conferencing platforms.Previous training experience within the police, public safety, or security experience, such as defensive tactics, report writing, active threat, emergency medical response, and other related topics.Valid U.S. Driver’s LicenseMust have CPR and First Aid certification within 6 months of hire Will be required to pass a comprehensive background check, drug screening, and psychologicalRead, write, and speak English fluentlyProven strong attendance and punctuality recordEfficient time management techniques & strong organizational skillsStrong interpersonal and communication skillsAbility to multi-task and prioritize responsibilitiesAbility to express oneself clearly and concisely, orally and in writing.Strong computer skills, typing skills, and ability to learn new softwareTeam and goal orientedAbility to exercise discretion in handling confidential informationKnowledge of (Supervisory)Supervisory principles and practicesClery Act, Title IX, and the National Incident Management System (NIMS)Current public safety methods and proceduresCurrent criminal codes and laws, and effective investigative techniques and procedures.Safety policies, practices, procedures and requirements of the department, including the Illness & Injury Prevention Plan.Skills/Abilities (Supervisory)React in an emergency and make sound, rational decisions, demonstrating good judgmentInterpret, apply and explain rules, regulations, policies and proceduresPlan, direct and supervise the work of others effectivelyMeet schedules and timelinesMediate conflictWork with diverse academic, cultural and ethnic backgrounds of college students, faculty and staffWork Environment & Physical DemandsThis position is an essential personnel position which may require working in a variety of situations including during holidays, weekends, day/evening/night hours, and in a state of emergencyMust be able to: sit or stand for long periods of time; walk, run, climb, bend, stoop and lift weights proportionate with need to perform medical assistance; and operate a motor vehicleProlonged periods of sitting, standing, walkingBending at the waist, kneeling or crouchingMust be able to traverse all types of terrain including up and down hills, and on off road uneven surfaces Environment:Indoor and outdoor environment. Seasonal heat and cold or adverse weather conditionsMay be exposed to uncomfortable work spaces such as darkness or poor lighting, dirt/dust, fumes/odors, isolation, mechanical or traffic hazards.May be exposed to unpleasant social situations or hostile community responseMust remain calm and be able to deescalate volatile situationsKEY RESPONSBILITIES & ACCOUNTABILITIESThe primary responsibility will be to lead the day-to-day shift operations of the Oakland Department of Public Safety (DPS), to include officers, sergeants, administrative, communications, and contracted personnel. This position will ensure adequate shift coverage and scheduling, supervise and evaluate the performance of assigned staff, & ensure all public safety activities are appropriately and timely documented. The Operations Manager will monitor and ensure staff compliance with departmental policies, procedures, and applicable regulatory requirements. The Manager position is expected to understand and perform the same officer responsibilities as needed, to include: patrolling campus, investigating offenses, submitting reports, liaising with local law enforcement, responding to incidents to provide guidance/leadership as needed, responding to community complaints, and conducting shift briefings as needed.  The manager position will also monitor the off-campus shuttle schedule and liaise with the shuttle contractor for quality control, complaints, schedule changes, and incidents.  This position is expected to promote Public Safety programs within the campus community; develop and maintain internal and external relationships with campus stakeholders, including various departments, student organizations, community groups, and local businesses. The manager will also assist in the development of the department budget and evaluate and recommend new equipment, supplies or special materials to improve security enforcement.  The Operations Manager is responsible for assisting with (1) assessing all campus events to determine appropriate security protocols (2) recommending and implementing appropriate protocols and (3) on-site security supervision of special events as needed.This position will be responsible for assisting with the development and implementation of a strategic event security vision & plan for the NU Oakland Campus.Communication Expectations: Availability via phone during off-hours for incident notifications and guidance- individual may be expected to respond to campus in the event of a critical incident or emergency. W