Manager - Health Care Quality Project Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Position SummaryThe Aetna Medicare Healthy Outcomes Team is at the center of a high-impact, member-first engagement strategy designed to improve health outcomes for the Medicare population. Through compassionate, personalized outreach, we empower members to better understand and use their benefits while promoting preventive care and healthy behaviors.We are seeking a people-focused, performance-driven Manager to lead a team of Health Advocates in delivering meaningful, high-quality member interactions. This role is ideal for a leader who thrives on developing talent, driving operational excellence, and making a measurable difference in member experience and health outcomes.What You’ll DoLead and Develop a High-Performing TeamInspire, coach, and develop a team of Health Advocates to deliver exceptional member experiencesFoster a culture of accountability, engagement, and continuous improvementRecognize and reward strong performance while proactively addressing gapsDrive Operational ExcellenceOversee daily operations including staffing, workflows, productivity, and quality outcomesMonitor performance trends and implement strategies to improve both efficiency and effectivenessEnsure consistent execution of outreach strategies aligned with organizational goalsEnhance Member ExperienceSupport resolution of complex or escalated member needs with empathy and urgencyChampion a member-first mindset across the teamEnsure every interaction helps members clearly understand and access their benefits and helps them in completing important care activities like screenings, tests, refilling medications, and setting appointments for essential follow-up careLeverage Insights and Solve ProblemsAnalyze team and program performance to identify trends, risks, and opportunitiesDevelop and implement practical solutions that improve outcomes for both members and staffUse data to inform decisions and drive measurable resultsCollaborate and InfluencePartner closely with leadership, peers, and cross-functional teams to achieve shared goalsCommunicate effectively across all levels, ensuring alignment and transparencyLead and contribute to key initiatives, process improvements, and change effortsWhat You BringStrong leadership skills with a passion for coaching and developing othersAbility to balance people leadership with operational rigor and performance managementCritical thinking and problem-solving capabilities in a fast-paced environmentExcellent communication and collaboration skillsCommitment to maintaining confidentiality and acting with integrityWhy This RoleOpportunity to directly impact member health outcomes at scaleLead a team in a mission-driven, high-visibility programPlay a key role in shaping outreach strategy and continuous improvementWork in an environment that values innovation, empathy, and accountabilitySuccess in This Role Looks LikeA highly engaged, high-performing team delivering strong quality and productivity resultsImproved member experience and increased compliance on important screenings, tests, and health activitiesProactive identification and resolution of operational challengesStrong partnerships across teams and consistent leadership presenceRequired Qualifications5 years experience managing workloads, productivity, and quality metrics1 + years coaching and developing, and improving individual and team performance5 + years Experience supporting or improving member experience, engagement, or outreach programs within healthcareStrong verbal and written communication skillsCritical thinking skills with the ability to manage competing priorities in a fast-paced environmentComfortable leading through change and driving continuous improvement initiativesAbility to handle sensitive information with discretion and maintain confidentialityCommitment to delivering a high-quality, empathetic member experiencePreferred QualificationsExperience working with Medicare and/or Medicaid populations, including familiarity with benefits, member engagement strategies, or Stars/HEDIS measuresBackground in call center or telephonic outreach environments, with demonstrated success managing performance, quality, and productivityProject management experience, including leading cross-functional initiatives, implementing process improvements, or driving change effortsExperience using data and reporting tools to monitor performance, identify trends, and inform decision-makingEducationHigh School Diploma or equivalent requiredBachelor’s degree strongly preferred, or equivalentAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$60,300.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support t