Retail Sales Specialist, Cornell Retail Services

As a dynamic hub of the Cornell University campus, Cornell Retail Services is a nationally recognized leader in collegiate retailing and a self-funded enterprise dedicated to delivering legendary customer service and quality products to the Cornell community. Serving students, faculty, staff, alumni, and visitors from around the world, our team operates a multi-channel retail business that includes a 22,000-square-foot flagship campus store, two e-commerce sites, and multiple satellite locations throughout the Ithaca area, generating more than $26 million in annual retail sales.Join Cornell Retail Services at our Ithaca Commons location, located in the heart of the award-winning Downtown Ithaca Commons! Surrounded by more than 100 local shops, restaurants, street vendors, and year-round events, this isn't your typical retail environment. From welcoming visitors and Cornell alumni to helping local customers find their next favorite item, you'll be part of a vibrant, community-focused team in one of Ithaca's most exciting destinations. With approximately $1 million in annual sales, the Ithaca Commons location offers a fast-paced, engaging workplace where every day brings something new.   The Retail Sales Specialist at The Cornell Store's Ithaca Commons location plays a key role in creating a welcoming, engaging shopping experience in the heart of Downtown Ithaca. Partnering with the Store Manager, this role supports a fast-paced retail operation generating approximately $1 million in annual sales and serving local residents, Cornell students, alumni, visitors, and tourists from around the world. No two days are the same- from helping customers find the perfect item and sharing product knowledge to keeping the store visually engaging and fully stocked for busy events and seasonal traffic. In this role, you'll actively engage customers through exceptional service and sales support, operate point-of-sale systems with accuracy, maintain attractive visual merchandising displays, and assist with receiving and restocking merchandise. The Retail Sales Specialist also helps train and support student and temporary team members, contributing to a collaborative and positive workplace culture. The ideal candidate enjoys interacting with people, thrives in a dynamic retail environment, can balance multiple priorities, and takes pride in creating memorable customer experiences.While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. A successful Retail Sales Specialist will:Possess strong communication and interpersonal skills to effectively engage, assist, and build rapport with customers and fellow employeesBe customer service oriented with a proactive, sales-focused mindsetHave great attention to detail and organization in maintaining store appearance and managing merchandiseValue teamwork and collaboration when supporting coworkers and contributing to store operationsBe adaptable and take initiative when managing changing and competing prioritiesThis role requires availability on nights, weekends, and some Holidays, based on business needs. Required Qualifications: High school diploma or equivalent with at least one year of experience in a retail environment or an equivalent combination or education and experience. College coursework, an Associate's degree or other formal training is preferred.Competency with computer/systems use.Ability to occasionally climb ladders and lift and/or move 25-50 pounds as needed.Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members. Preferred Qualifications: Additional work experience in business management, hospitality, fashion/design, and/or other related fields.Prior experience with point-of-sale (POS) systemsVisa sponsorship is not available for this position. This position is located in Ithaca, New York. The successful applicant will be expected to work onsite.    University Job Title:Sales Asst II   Job Family:Auxiliary Services   Level:B   Pay Rate Type:Hourly   Pay Range:$23.40 - $24.28   Remote Option Availability:Onsite   Company:Endowed   Contact Name:Jana English   Contact Email:jb853@cornell.edu   Job Titles and Pay Ranges:Non-Union PositionsNoted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:Prior relevant work or industry experienceEducation level to the extent education is relevant to the positionUnique applicable skillsAcademic DisciplineTo learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.Union PositionsThe hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.Current Employees:If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.Online Submission Guidelines:Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.Employment Assistance:For general questions about the position or the application process, please contact the Recruit