Surgical Onsite Specialist - Rochester NY

We anticipate the application window for this opening will close on - 3 Jul 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeWe are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.                  A Day in the Life  The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success.  Job Responsibilities  Customer Support  Provide real-time procedural assistance for Surgical COTs within aligned territory. Offer technical expertise and troubleshooting support to ensure successful product usage. Serve as a trusted resource for physicians and surgical teams in the OR.  Customer Engagement & Communication  Act as a primary point of contact for customer inquiries during on-site procedures. Ensure clear and effective communication between customers and colleagues. Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).  Equipment Upgrades & Maintenance  Perform equipment and software upgrades as required. Conduct equipment fleet audits to ensure optimal product performance and compliance.  Training & Education  Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications. Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.  Sales & Implementation Support  Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives. Provide on-site support for regional conversions and product adoption strategies.  Inventory Management  Maintain accurate tracking and availability of surgical products for smooth procedure execution. Ensure inventory levels meet customer and operational needs.  Success Metrics:  Achieve/exceed sales objectives by driving product utilization and customer engagement. Secure base business and expand new accounts through effective procedural support. Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion. Product Portfolio Alignment: Stapling Energy Access & Instrumentation (A&I) OR Safety Wound Closure GYN & Hernia  Responsibilities may include the following and other duties may be assigned.   Must Have: Minimum Requirements  Bachelor’s degree Minimum of 1 year of required experience Field-based role that requires approximately 25% travel  Nice to Have:   1+ year of clinical experience in the OR Excellent communication and interpersonal skills Relevant clinical or hospital experience Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams) Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations. A valid driver's license issued in one of the 50 States with a clean driving record is required. The ability to travel up to 50% when necessary, which will include overnight and/or weekends, as required. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to