Senior Cybersecurity Services Specialist - El Segundo or Goleta, CA

Date Posted:2026-06-22 Country:United States of America Location:US-CA-EL SEGUNDO-E07 ~ 2012 E El Segundo Blvd ~ BLDG E07 Position Role Type:Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​ Security Clearance Type: Secret - Current Security Clearance Status: Active and existing security clearance required on day 1At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.The Cybersecurity Solutions Support organization is seeking a Senior Cybersecurity Services Specialist to support the day-to-day operation, intake, triage, and supportability of cybersecurity services across the organization. This role serves as a centralized front door for cybersecurity service requests, issues, questions, documentation needs, content updates, and user guidance across cybersecurity service domains.Under the supervision of the Cybersecurity Solutions Support Sr. Manager, this position manages JSM and other intake pathways, provides approved Tier 1 support, routes requests to the appropriate service owner or support path, and performs quick-turn service support activities such as document fixes, content updates, posting support, standard content alignment, and basic user guidance. This role helps ensure users can find the right service, follow the right process, and access current, accurate, and supportable information in a timely manner to meet our customers’ demands.This position also supports content governance, document accessibility, service catalog accuracy, and operational consistency across approved repositories, SharePoint locations, and user-facing support channels. The Cybersecurity Services Specialist partners with service owners, communications leads, project managers, cybersecurity teams, and leadership to improve service visibility, reduce confusion, strengthen content quality, and ensure services are operationally supportable.The ideal candidate is organized, detail-oriented, customer-focused, and comfortable working across intake coordination, Tier 1 service support, documentation updates, and content management in a fast-paced environment. This role requires strong coordination skills, sound judgment, and the ability to determine when requests can be addressed through approved playbooks, standards, or service owner guidance versus when they require escalation.Location Varies: This role requires 100% onsite access to a Raytheon site, eligible locations include but not limited to: El Segundo or Goleta, California.What You Will DoServe as a centralized intake and coordination point for cybersecurity service requests, issues, ideas, questions, documentation needs, content updates, and user support needs.Monitor, review, classify, prioritize, and route incoming requests through JSM, shared inboxes, forms, service catalog pathways, or other approved intake channels.Provide approved Tier 1 support by directing users to the appropriate cybersecurity services, tools, standards, templates, intake forms, processes, knowledge articles, or support resources.Perform quick-turn service support activities, including document fixes, minor content updates, posting support, formatting corrections, standard content alignment, and basic service information updates.Identify incomplete requests, unclear ownership, duplicate efforts, dependencies, outdated content, or items requiring escalation to the appropriate service owner, support team, or Cybersecurity Solutions Support leadership.Maintain and improve service desk and service catalog content, including service descriptions, intake criteria, routing logic, escalation paths, common questions, support channels, and user-facing guidance.Support document governance by helping maintain consistent content structure, formatting, naming conventions, version control, repository organization, and approved publishing practices.Support content accessibility and usability by helping ensure user-facing materials are clear, current, findable, readable, and usable by both technical and non-technical audiences.Partner with service owners to translate approved service direction into clear operational content, user guidance, FAQs, knowledge articles, job aids, templates, and support resources.Partner with the Communications / Service Readiness Lead to ensure new or updated services have the necessary documentation, intake paths, support model details, posting readiness, and user-facing guidance before release.Help ensure service owner content and support materials remain operationally effective, current, and aligned to the approved service model.Capture user, service owner, and support feedback to identify recurring issues, process gaps, documentation weaknesses, unclear ownership, or opportunities to improve service clarity and delivery.Provide observations and recommendations to the Cybersecurity Solutions Support Manager to support continuous improvement, service maturity, content quality, and operational consistency.Qualifications You Must Have Typically requires a University Degree or equivalent experience and minimum 5 yea