Technical Program Manager, AI Transformation (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role:This is a Technical Program Manager – AI position at CrowdStrike, focused on driving the strategy, execution, and governance of Agentic AI-powered programs across the Global Professional Services business. This role sits at the intersection of technology, Go-To-Market (GTM), AI Governance, Service Operations, and Productivity Efficiency — ensuring that AI initiatives are delivered with technical rigor, business alignment, a security-first mindset, and operational excellence.Reporting to the Director of Strategy and Strategic Programs, you will serve as a strategic program driver and cross-functional connector — working closely with Professional Services Delivery and Operations teams, Engineering, Product, IT, Finance, Compliance, and GTM cross-functional teams to bring AI capabilities from concept to scaled adoption that are purposeful, secure, scalable, performance-based, and support the key business objectives of the organization. You will bring both technical depth and program management expertise to navigate complex, ambiguous environments and deliver measurable outcomes. Scalability, accuracy, cost, interoperability, and reliability will be key success criteria.What You'll Do:​Program Leadership & DeliveryOwn end-to-end program management of complex, cross-functional AI initiatives — ensuring requirements are technically sound and well-defined, timelines are tracked and maintained, and deliverables meet business objectives while also maintaining the highest standards of security, quality, and interoperabilityEarly stage expectations are that this will be as much a hands-on development, testing and maintenance role as it will be shaping, aligning and building the program.Develop and manage detailed program plans, milestones, dependencies, and resource requirements across multiple concurrent AI programsLead cross-functional working sessions, program reviews, and executive briefings with clarity, confidence, and technical credibilityProactively identify, assess, and manage program risks, issues, and blockers — driving resolution with urgency and transparencyGo-To-Market (GTM) EnablementPartner with Services Consulting, Sales, Marketing, and Product teams to lead the execution of AI-driven initiatives that accelerate revenue growth, improve customer engagement, and bring new AI capabilities to market efficiently, at scaleEnsure GTM readiness for AI product and feature launches — coordinating across enablement, communications, and field teams to drive successful market entryAI GovernanceDesign, implement, and continuously mature governance frameworks for AI programs — ensuring responsible AI use, regulatory and compliance alignment, risk accountability, and stakeholder transparencyEstablish and enforce program standards, policies, and review processes that support ethical, secure, and effective AI deployment across the organizationPartner with Legal, Compliance, and Security teams to ensure AI initiatives meet internal and external governance requirementsProductivity & EfficiencyIdentify, prioritize, and lead AI-powered productivity initiatives that reduce operational friction, automate manual workflows, and drive measurable efficiency gains across business functionsEvaluate and recommend AI tools and platforms that enhance team productivity and streamline program delivery processesTrack and report on efficiency metrics and ROI associated with AI productivity programsStakeholder Communication & EngagementBuild and maintain strong relationships with program stakeholders, leadership, and delivery teams across Professional Services, Engineering, IT, Finance, and ComplianceDevelop and mature communication frameworks that keep stakeholders informed through clear, consistent, and timely updates — tailored appropriately for senior leadership, technical contributors, and business partnersCreate and maintain comprehensive program documentation, status dashboards, and executive-level reporting that provide accurate and actionable visibility into program healthChange Management & AdoptionLead organizational change management strategies to drive broad adoption of AI tools, capabilities, and processes across the businessDevelop enablement and communication plans that support smooth transitions and maximize the impact of AI program outcomesWhat You'll Need:10+ years of technical program or project management experience, with a demonstrated track record of delivering large-scale, cross-functional technology programs in a fast-paced environment8+ years of experience gathering and documenting business and technical requirements, leading stakeholder engagement, and managing program delivery end-to-endStrong working knowledge of AI/ML concepts, architectures, and industry trends — with the ability to engage credibly with engineering and data science teams and translate technical capabilities into business valueHands on-working knowledge of AI tooling like OpenAI, Claude, and GleanProven experience in Go-To-Market program management — supporting AI or technology product launches, sales enablement, or customer-facing initiativesDemonstrated e