Director, Logistics Continuous Improvement, NA

WHO YOU’LL WORK WITHThe Director of Continuous Improvement plays a critical role across the North America Supply Chain network, working at the intersection of Distribution Center (DC) Operations, Network Planning, Engineering, and Marketplace Supply Chain partners. This role reports to the Sr. Director of Network Operations and partners closely with DC leaders, planning teams, and cross-functional stakeholders including Transportation, Finance, Industrial Engineering, and Technology.This leader collaborates directly with site-based and network teams to identify, prioritize, and execute initiatives that improve service, efficiency, and overall operational performance. They act as a connector between strategy and execution, ensuring consistent methodologies, tools, and ways of working are embedded across the network.WHO WE ARE LOOKING FORThe candidate is a proven supply chain leader with deep expertise in continuous improvement, operational excellence, and data-driven decision making. This individual combines strong analytical capabilities and deep knowledge of continuous improvement methodologies with practical operational experience to identify root causes, define improvement opportunities, and lead execution across complex environments.They are a systems thinker who can translate insights into actionable initiatives, influence cross-functional partners, and drive measurable outcomes at scale. This leader thrives in highly dynamic environments and is passionate about building operational rigor and enabling teams to continuously improve performance. They are able to influence and collaborate without formal authority and champion a culture shift toward ingraining continuous improvement in our operations.Required Qualifications:Bachelor’s degree in Supply Chain, Engineering, Business, Operations Management, or related field10+ years of experience in supply chain, operations, or continuous improvement rolesDemonstrated experience leading continuous improvement teams and initiatives in a distribution, manufacturing, or operational environmentStrong analytical skills with the ability to translate data into insights and actionsExperience performing or leading data-intensive analyses and projectsExperience applying Lean, Six Sigma, or similar operational excellence methodologiesProven ability to lead cross-functional projects and influence without direct authorityExcellent communication skills with the ability to simplify complex concepts for executive audiencesPreferred Qualifications:Master’s degree (MBA, Engineering, or related field)Proven experience applying AI with measurable resultsCertification in Lean, Six Sigma (Black Belt or equivalent)Experience leading network-wide or multi-site transformation initiativesFamiliarity with automation, process design, and digital enablement toolsWHAT YOU’LL WORK ONAs the Director of Continuous Improvement, you will drive the development and execution of a robust continuous improvement strategy across the North America supply chain network. You will focus on building operational rigor, identifying opportunities to improve service and cost efficiency, and partnering with operations teams to deliver measurable results.In this role, you will:Drive Operational Excellence & RigorEstablish and embed standardized continuous improvement frameworks, tools, and methodologies across the networkDefine and drive a structured cadence for identifying, prioritizing, and executing improvement opportunitiesBuild governance models that ensure accountability, transparency, and consistency in executionChampion a culture of continuous improvement and operational discipline across all levels of the organizationIdentify and Prioritize Improvement OpportunitiesAnalyze network performance data to identify service gaps, inefficiencies, and variability in executionLead root cause analysis efforts to uncover systemic issues impacting service and productivityTranslate insights into clearly defined improvement initiatives aligned to network prioritiesPartner with planning, engineering, and operations to evaluate trade-offs and prioritize high-impact opportunitiesLead Cross-Functional ExecutionCollaborate with DC Operations and functional partners to design and implement process improvementsLead or support project execution from concept through deployment, ensuring alignment with business goalsRemove barriers and enable cross-functional coordination to accelerate delivery of key initiativesBalance standardization with site-specific needs, ensuring scalable solutions while enabling local optimization where requiredTrack, Measure, and Communicate ImpactDefine success metrics for all improvement initiatives, including service, cost, and productivity measuresEstablish mechanisms to track and validate realized benefits versus expected outcomesPartner with Finance to validate and track financial impacts, including cost savings, cost avoidance, and productivity gainsPartner with support teams to develop visualizations and data sets to provide visibility into performance and improvement progressCommunicate results, insights, and recommendations to senior leadership and key stakeholdersEnable Capability BuildingBuild continuous improvement capability across the organization through training, coaching, and tool developmentLead change management efforts to drive adoption, sustainment, and behavioral shifts across the networkPartner with site and network leaders to strengthen problem-solving skills and data-driven decision makingIdentify and scale best practices across the network to drive consistency and efficiencyLead with an Enterprise MindsetEnsure all improvement efforts consider end-to-end network impacts rather than isolated site optimizationAlign initiatives to broader North America Supply Chain strategy and business prioritiesFoster collaboration across functions to break down silos and drive integrated solutions