Customer Supply Chain Lead - Romania, Moldova, Bulgaria

Function: Supply Chain – Customer OperationsScope: Romania, Moldova & BulgariaTerms & Conditions: Full-time, permanentJOB PURPOSEThis role is accountable for leading end-to-end Customer Operations across Romania, Moldova and Bulgaria, ensuring best-in-class service delivery, operational efficiency and cost optimization.As a key member of the leadership team, the Customer Operations Lead drives the Order-to-Cash agenda, manages customer experience and logistics operations, and collaborates cross-functionally to deliver business growth and transformation.KEY RESPONSIBILITIESLead end-to-end Customer Operations (Customer Experience + Physical Distribution + O2C) across the marketOwn service delivery performance (OTIF, product availability) and customer satisfactionDrive cost-to-serve optimization and logistics cost managementDefine and execute the Customer Operations strategy aligned with business prioritiesAct as the main Supply Chain interface to the Country Leadership Team and Commercial teamsLead demand fulfilment in collaboration with PlanningDrive digitalization and transformation initiatives across Customer OperationsEnsure operational excellence in warehousing, transport and customer service processesManage and optimize 3PL relationships and performance effectively in both logistics and RepackingLead, support, and develop a diverse team, fostering high performance and engagementDrive continuous improvement, harmonization, and adoption of best practices across marketsREQUIRED QUALIFICATIONSMinimum 10 years of experience in Supply Chain / Customer Operations rolesSenior leadership experience with strong autonomy and proven ability to lead teamsStrong people management skills with a track record of developing team membersExperience contributing to senior leadership teams or local boardsProven cross-functional stakeholder management experience (Commercial, Procurement, Planning, external partners)Strong business acumen with experience managing KPIs and operational performanceAbility to adapt to system complexity and continuous changeGood knowledge of SAPProficiency in Romanian and EnglishPREFERRED QUALIFICATIONSExperience in multinational FMCG organizationsExperience managing complex, multi-country scopesExperience leading transformation and digitalization initiativesADDITIONAL INFORMATIONTravel required: up to ~20%Benefits (in line with current company policy):Hybrid workingCompany car or car allowanceHealth & Life InsuranceMeal vouchersLearning programsCompany online shopMental & physical wellbeing programsFamily & parental supportUnilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.