Manager, Program Optimization

With a career at The Home Depot, you can be yourself and also be part of something bigger.Position Purpose:Manage Services operations processes for Services Online Merchandising and manage projects focusing on sales enablement that support the needs of the business.  This role will partner cross-functionally to support analytical needs to the organization, measure performance, execute sales enablement processes, and identify opportunities to grow sales online.Key Responsibilities:20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.Direct Manager/Direct Reports:This Position typically reports to Senior Manager Ops Process.This role has 0 direct reports.                    Travel Requirements:Typically requires overnight travel 5% to 20% of the time.Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:Must be 18 years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:Novice SQL/GBQ skillsCertified Project Management Professional (PMP)Prior experience in a consulting and/or project management role within a corporate environment preferredStrong analytical stills and business acumenDemonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles3 years of sales or process management in related areaMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred Education:No additional educationMinimum Years of Work Experience:5Preferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:No previous leadership experiencePreferred Leadership Experience:1+ year of previous leadership experienceCertifications:Certified Project Management Professional (PMP)Competencies:Action OrientedManages AmbiguityCommunicates EffectivelyStrategic MindsetStrong business, functional and/or store knowledge for their area of responsibilityStrong operations, retail and/or field experience requiredAbility to partner/communicate well with the field/storesHigh sense of urgency in responding to field needsStrong big picture; strategic thinking skillsStrong quantitative skills such as statistics and data analysis