Nurse Manager, Care Management

Employment Type:Full timeShift:Day ShiftDescription:The Nursing Manager will have oversight of Care Management team.Why Choose Saint Joseph Health System?At Saint Joseph Health System, our values guide every decision we make. Even when challenges arise, we remain committed to our mission: caring for every person who needs us. We invest in our people, our technology, and our capabilities so we can continue delivering exceptional, compassionate care to our communities.What We OfferTuition reimbursement for all full-time and part-time colleagues starting on day oneComprehensive benefits beginning day one (Medical, Dental, Vision, PTO, Life Insurance, STD/LTD, and more)Retirement savings plan with employer matchGenerous paid time off program plus 7 paid holidaysNo mandatory overtimeEmployee referral incentive programAccess to state-of-the-art equipment, unlimited CEUs, and a supportive team-focused work environmentJob SummaryThe Nursing Manager will oversee the Care Management team. Supports and assists the Executive Director of Clinical Operations in providing 24 hr. resource management services including utilization management, social work, case management and discharge planning.  Assists in the selection, development, and corrective action of staff & holds them accountable for & recognizes their contributions to quality outcomes.  Maintains full responsibility to assure customer & physical satisfaction is achieved & makes day to day decisions.  What You Will DoLeadership & CultureModel and uphold the organization’s mission, values, and ethical standards.Foster a respectful, inclusive environment that values diversity and dignity.Promote integrity, accountability, and teamwork across all staff.Lead change initiatives and remove barriers to organizational improvement.Recognize, reward, and develop team members through consistent coaching and feedback.Operations & Patient CareOversee 24/7 department operations and ensure delivery of safe, high-quality patient care.Delegate, supervise, and evaluate care provided by the clinical team.Ensure care delivery is appropriate to patient age and clinical needs.Coordinate department operations to support efficient patient flow and outcomes.Maintain staffing models that align with patient acuity and productivity goals.Quality, Safety & ComplianceEnsure compliance with all regulatory, legal, and patient safety requirements.Promote a culture focused on minimizing risk and improving patient safety.Monitor patient satisfaction and implement improvements to exceed expectations.Lead performance improvement initiatives and benchmark outcomes.Maintain accurate documentation, including services and charges as applicable.Financial & Strategic ManagementDevelop, manage, and maintain departmental budgets with minimal variance.Optimize resource utilization to improve financial performance.Identify opportunities to enhance efficiency, quality, and cost-effectiveness.Align departmental activities with organizational strategy and goals.People Management & DevelopmentRecruit, hire, orient, and retain highly qualified staff.Ensure staff competency through education, training, and skill validation.Conduct performance evaluations and maintain development plans for all direct reports.Address employee concerns, resolve conflicts, and enforce policies fairly.Promote continuous learning and professional development.Physician & Stakeholder RelationsBuild strong, collaborative relationships with physicians.Develop and execute plans to improve physician satisfaction.Partner across departments to solve problems and improve care delivery.What You Will NeedEducation & LicensureGraduate of an approved school of nursing. Knowledge of healthcare and nursing management practices that are normally acquired through completion of a Bachelor of Nursing Degree.Master’s degree preferredActive Registered Nurse (RN) license (Indiana)ExperienceMinimum of 3 years of clinical nursing experience in a related area - UM/CRM strongly preferred.Demonstrated leadership and management experience in a healthcare settingCore CompetenciesAccountability and decision-makingChange management and continuous improvementCoaching, mentoring, and staff developmentStrong patient focus and customer service orientationEffective physician relationship managementFinancial and operational acumenCommitment to diversity, equity, and inclusionAlignment with mission-driven healthcare valuesAdditional RequirementsAbility to adapt to changing schedules and operational needsMay provide direct patient care support as requiredOur Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.