Group Medicare Consumer Engagement Professional

Become a part of our caring community The Consumer Engagement Professional contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receive guidance where needed. Follow established guidelines/procedures. This role directly represents Humana to our clients and members in multiple important areas.Overall Responsibilities:Oversee proper and timely responses are being sent back to group or broker from operational partners, including specific member level escalations, as neededDetermine areas of member engagement across block of businessSupport Stars Activation by weaving relevant content into all member engagement opportunitiesDevelop health and wellness articles for clients that require it for social media, newsletters, etc.Push out communication updates to clients that highlight clinical, wellness and other plan administration updatesPlan, coordinate and implement member-facing events by working with multiple different areasArrange meeting locations (find, contract, secure and pay for reservation of venue, content, staffing, giveaways, and additional supplies for Bringing Humana to You eventsConduct seminar training meetings prior to Open Enrollment meetings to support staff who will be in attendanceDevelop and maintain relationships with customers at appropriate levels of their organizationDeepen broker, Union, and Association contacts and develop relationshipsAct as liaison between Humana, customer and internal partnersAttend client and broker/consultant conference calls or in person meetingsAssist with the tracking of Performance Guarantee deliverables and collaborate with the Account Executive on delivering Performance Guarantees to clients, as needed.Be a resource for additional ad-hoc reporting requests from client, broker or Account ExecutiveProvide Go365 wellness reporting on clients who require thisRecord Brainsharks for clients to post on their websites for members to view pre-recorded Open Enrollment meetingsAttend and participate in retiree association or union meetingsResearch and formulate the Group Medicare Proactive Care Strategy communication pieces and related information are shared with clients, while also developing an outgoing message notice to each client to make the information relevant to their ongoing communication strategyConduct Bringing Humana to You events and track meeting feedback (different meeting type than open enrollment activities)Work directly with Communications Consultant on PowerPoint materials and member-facing materials for engagement events and Open Enrollment ActivitiesMonitor and suggest feedback for custom client websitesMember Meetings:The Consumer Engagement Professional is responsible for:Set strategy meeting with AM and Communications Consultant (CC)Works to secure meeting locations including venue contracting (if locations are not provided by the group)Securing projector and screenArrive at location at least 1 hour prior to meetingFamiliarize yourself with the plan information (ex. Copays, coinsurance, deductible, etc.)Coordinate with Communication Consultant on enrollment materials and flyers (i.e. will they be mailed directly to the facility or will the CEP bring with them)Coordinate with local MarketPoint representative if assistance is neededDeliver the approved presentation and meeting with retirees as necessaryReport meeting attendance and information to the AE, client and Communication Consultant.Use your skills to make an impact  Requirements:Solid leadership and personal accountability for work and productivityHealth and Life license or in process of pursuing (completion within 30 days of hire)This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.Comprehensive knowledge of Microsoft Word, Excel and PowerPointAble to meet deadlines, work with minimum supervisionMust be able to adapt under pressure (public/in front of members, internal, etc.)Strong presentation, speaking and meeting facilitation skillsMust be able to multi-task and manage a variety of different group dynamicsStrong written and oral communication skillsMaintain a high level of professionalismCommunication/customer service & collaborating skills are crucial since serving/interacting with numerous internal HUM client areasAbility to travel, including flying and driving (extensive in the fall during Open Enrollment months of August through November)Preferred QualificationsPrevious project management experiencePrevious experience in account management or customer servicePrevious experience in Group Medicare or Individual Medicare product lines/business areaBilingual English/SpanishCollege DegreeAdditional InformationWork-At-Home RequirementsTo ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular are NOT allowed for this positionAssociates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to