Customer Account Manager (Onsite)

Date Posted:2026-06-22 Country:United States of America Location:US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG Position Role Type:Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems. Security Clearance Type: None/Not Required Security Clearance Status: Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.The Commercial Materials & International Operations team is looking for the newest member of the Customer Solutions Team.  If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice, this may be the opportunity you’ve been waiting for!What You Will Do:This role is responsible for customer service of Pratt & Whitney / International Aero Engines AG / Engine Alliance spare parts business for our critical and strategic customers.  Responsibilities include, but are not limited to the following:Management and timely support of large, complex, & high-volume customersDevelop and maintain effective customer relationships through frequent communications (email, phone calls, customer in person visits)Daily use of advanced computer & data analytical skillsSignificant data entry & customer order management via SAP & related systemsManage all aspects of customer order management to fulfill customer requirements on timeDaily interface with other teams in the organization (Planning & Forecasting, Finance, Delivery Assurance, others as required)Identify and communicate/escalate critical part requirements for airline customers & shopsSupport general customer operational issues related to spare partsEngage with customers on a weekly basis in support of organizational sales goalsResponsible for key customer financial forecasting and executionSupport 24/7 AOG duty as needed on a limited basisUp to 10% travel to customer sitesOMP conference planning and execution supportQualifications You Must Have:Bachelor's Degree and 10 years of experience; Or Advanced Degree and 7 years of experience to include5+ years customer service experienceOrganizational skills that reflect ability to perform and prioritize multiple tasksExperience using SAP & related systems for high volume data entryExperience using advanced computer & data analytical skills including but not limited to EXCEL & SAPQualifications We Prefer:Experience collaborating in a team environment; and also be able to work independentlyExperience working in a fast paced and evolving industryorganizational skills that reflect ability to perform and prioritize multiple tasksAerospace / Aviation experienceAdvanced Microsoft Office proficiency including EXCEL & PowerPointLearn More and Apply:Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orient