Senior Professional, OpenText Dialogue Developer

Become a part of our caring community Humana’s Marketing Regulatory and Operational Communications (MROC) organization is seeking a Senior Production Professional, OpenText Dialogue Developer to join the team. At Humana, we are committed to delivering timely, accurate, and compliant communications that support our members’ healthcare journeys. As an OpenText Dialogue Developer on the Communication Delivery and Execution team, you will play a key role in composing and executing regulated communications for Medicare and Medicaid audiences. This position emphasizes operational excellence, regulatory compliance, and personalized member engagement.Key Role FunctionsCompose and configure operational and regulatory communications using approved templates and content within designated platformsExecute communications across multiple channels (print and digital) with a focus on accuracy, compliance, and timelinessDevelop and deploy personalized, dynamic communications using OpenText Communications (Thin Client)Collaborate with strategy teams and business partners to interpret requirements and translate them into template developmentTroubleshoot implementation challenges and provide guidance on composition and development processesPerform unit testing to ensure requirements are met and data is accurately rendered in communicationsConduct defect analysis, identify root causes, and implement appropriate resolutionsMaintain documentation, version control, and audit trails for all communication builds and updatesParticipate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracyServe as a subject matter expert in OpenText Communications and promote scalable best practicesSponsorship is not available for this position (e.g. H-1B, E-3, TN, 0-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency).  Only candidates with Citizenship or Lawful Permanent Residency in the U.S. will be considered.Use your skills to make an impact  Required Qualifications7+ years of hands-on experience with dynamic document creation using OpenText Communications or similar Customer Communication Management toolsStrong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flowExperience with logical coding concepts (e.g., IF/THEN/ELSE, loops)Understanding of driver file mapping and variable mapping for logic and document creationProven ability to manage multiple priorities, track progress, and meet deadlinesExperience with defect analysis, root cause identification, and resolutionAbility to work both independently and collaboratively across cross-functional teamsPreferred QualificationsBachelor’s degree in communications, Marketing, Information Systems, or a related fieldExperience with Adobe InDesign, Illustrator, Photoshop, and AcrobatExperience with SmartCommunicationsBackground in heavily regulated industries (e.g., healthcare or financial services)Knowledge of CMS Medicare, and Medicaid requirementsExperience with marketing operations, fulfillment processes, and Agile methodologiesAdditional InformationThis role is 100% remote anywhere in the US but will primarily operate on Eastern Standard Time business hours. To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationHumana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:Health benefits effective day 1Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceScholarships for eligible dependentsParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Career development opportunitiesOur Hiring ProcessAs part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.Travel: While this i