Desktop Support Technician

This is currently a contract until September 1, 2026! Standard hours M-F Must be open to any of the following shifts: Day - 6:30am-3pm PST Monday-Friday (will only apply to the last 3 weeks of the project) Swing - 2:30pm-11pm PST Saturday-Wednesday (will only apply to the last 3 weeks of the project) Required Skills & Experience 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role 4+ years supporting a Windows enterprise environment 4+ years using an enterprise ticketing system Enterprise experience (large-scale user/device support environments) Active Directory experience (user account support, login troubleshooting) Flu shot compliance and willingness to wear a mask during flu season (as required) Ability to meet physical demands outlined below Nice to Have Skills & Experience Prior hospital/healthcare IT support experience ServiceNow experience Certifications: A+, Network+, Security+, CCNA Strong written and verbal communication skills; customer-service mindset Job Description The Desktop Support Technician will provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves. The technician will troubleshoot login/authentication issues, device access problems, application sign-in nuances (old vs. new credentials), and mobile device re-enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths. Pay: $25.00 per hour Benefits: Dental insurance Health insurance Vision insurance Work Location: In person