Senior Desktop Support Specialist

TEKsystems currently has high level Desktop Support Specialist position available with a client in Minneapolis, MN. This will start as a 6 month contract with the penitential to extend and convert full-time. This person will be the day-to-day onsite point of contact for end-user IT support in Minneapolis, handling the ServiceNow ticket queue, hands-on hardware/software troubleshooting, and onboarding/offboarding logistics, with technical escalation to the company IT Operations team. Feel free to apply to learn more. Description Must be proficient in - Mac and Office support apps - Office 365 - Being able to read knowledge-based articles and utilize them to help fill tickets - Must be able to use ServiceNow Additional Skills & Qualifications What you will be doing • Deliver onsite Tier 1 / Tier 2 IT support for the Minneapolis (MSP) office, ensuring a best-in-class end-user experience, working alongside the company IT Operations team. • Own the local ServiceNow ticket queue for Minneapolis: triage, resolve, and escalate incidents and service requests within SLA. • Collaborate with peers in the wider company IT Operations team to resolve complex technical issues that cross site boundaries. • Provide hands-on support for laptops, peripherals, conference room AV, printers, and other onsite hardware in the Minneapolis office. • Execute onboarding and offboarding for Minneapolis-based new hires and leavers, including device imaging, account provisioning/deprovisioning, and asset return. • Administer end-user identity and endpoint tooling in scope (Entra ID, Active Directory, Office 365, Intune / endpoint management) at a user-support level. • Maintain accurate asset records and contribute to existing ServiceNow KnowledgeBase articles as gaps are identified during the engagement. • Coordinate with third-party vendors (telecoms, ISP, hardware, building facilities) for onsite issues affecting Minneapolis users. • Provide a structured handover at the end of the engagement, including documentation of any open issues, recurring problems observed, and Minneapolis-specific knowledge captured during the term. What we will require of you • Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent experience. • 5+ years of hands-on IT support / Service Desk experience, including Tier 2 troubleshooting and direct end-user support in a corporate office environment. • Strong knowledge of Microsoft technologies, ServiceDesk processes, SaaS platforms, and awareness of IT infrastructure. • Proficiency in Entra ID, Active Directory, Office 365, and endpoint management tools. • Advanced knowledge of networking fundamentals, and endpoint security. Experience Level Expert Level Job Type & LocationThis is a Contract position based out of Minneapolis, MN. Pay and BenefitsThe pay range for this position is $40.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Minneapolis,MN. Application DeadlineThis position is anticipated to close on Jun 30, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, w