Desktop Support Technician – Secret Clearance

We are staffing a fulltime position as a Desktop Support Technician in Aberdeen, MD. Duties include: • Desktop software support • Respond to and resolve help desk tickets • Install and support Government furnished software and hardware • Service all tickets for installation and replacement of printer toner cartridges • Service all tickets for installation/replacement of printer fuser kits • Provide IAVA/STIG compliance for all supported laptops and desktops • Analyze network failures • Provide written evaluations, procedures, checklists and instructions for CIO approval • Provide technical advice and IT Acquisition planning support • Provide off-site support • Provide rapid response for Very Important Personnel (VIP) • Report hardware, server and SIPRNet failures/problems to CECOM G6 COR/IMO, APG NEC and AESD-W • Provide support on NIPR and SIPR networks, or in standalone, nonnetworked operating environment • Acquire and maintain NIPR elevated privilege tenant desktop administrator accounts for NIPR desktop service support performance • Transfer of user data • Use CECOM IT asset management system in performance of IT lifecycle replacement • Install network Multi-Function Printers (MFP) • Provide IAVA/STIG compliance for all supported laptops, desktops and printers • Perform hard drive sanitization as required • Analyze new hardware performance and issues • Provide written evaluations, procedures, checklists and instructions for CIO approval • Provide technical advice • Packing, transportation, unpacking, configuration and set-up of the system(s) both to and from the destination • Provide basic support in the set-up, removal, distribution, and redistribution of resources e.g., printers, desktops, laptops, furniture, boxes, and other related items with minimal disruption, as required. • Assemble and/or disassemble equipment upon arrival to a receiving point. The contractor shall distribute items/furniture to the customer IAW guidance received from the Government. • Assist in loading and unloading inventory • Transport equipment to and/or from designated locations. • Transport excess equipment to the appropriate disposal point designated by the Government. • Safeguard and protect all resources being moved during the entire transfer process to prevent damage. • Use padding for equipment and/or furniture when appropriate • Inspect and immediately report any damages to the COR. Requirements include: MUST BE A US CITIZEN and possess a SECRET (active or interim) CLEARANCE Desktop Software support Security + Cert DoD 8570.01 M Baseline Certification Required (Security+ or equivalent) DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M) Supported Command Integration Program (SCIP). *Great benefits including 401K, Medical, Dental, Vision, Short and long term disability, Life Insurance, AD&D, Continuing education, and more! PLEASE USE REFERENCE #102201