Mid-Level Desktop Support Technician

Description About the Role: NGEN represents the largest IT services program for the Navy. Our team at Leidos is integral to delivering critical components of the Navy-Marine Corps Intranet. This includes cybersecurity, network operations, service desk support, and data transport. Leidos is dedicated to unifying shore-based networks and data management for the Navy, enhancing capabilities and saving costs through streamlined operations. At Leidos, we recognize that talented and diverse IT and Engineering professionals have numerous career opportunities. Your time with us will be an investment in your career and personal growth. We are looking for a dedicated Mid-Level Desktop Support Technician to join our dynamic Field Services team. This role, located at a government site in Washington, DC, involves providing essential desk-side support to our customers by troubleshooting and repairing IT devices. Physical Requirements: - Ability to lift and carry 50 lbs. for up to 100 feet at a time. - Ability to lift 25 lbs. vertically using ladders. - Comfortable working in confined spaces such as raised floors or communications closets. - Ability to work in noisy environments like data centers and operations areas. - Must be able to stand or sit for up to 8 hours at a time. - Utilize hand tools like screwdrivers and wrenches for equipment rack mounting. - Normal color vision is required to identify wire colors; vision must be correctable to 20/20 or better to read digital test equipment. - Must be able to drive to various locations as needed (valid state license required). Key Responsibilities: - Manage customer ticket resolution in line with established Service Level Requirements (SLRs). - Ensure adherence to ticket-handling guidelines. - Troubleshoot and resolve users' computer issues, covering both hardware and software. - Complete customer-related tasks within designated timelines. - Assist in resolving issues with local and networked Multi-Function Devices, printers, and other hardware. - Collaborate with fellow technicians to address complex challenges. Qualifications: - Must be a US Citizen and possess a DoD Secret Clearance. - High school diploma with at least 4 years of relevant experience; additional education or certifications may be considered. - Valid DoD 8570 IAT Level II: Security+ or higher Certification required. - Demonstrated expertise in IT Enterprise Operations. - Experience with Microsoft Windows OS, version 11. - Familiarity with HP Service Manager, Remedy, or other ticket management software. - Basic network troubleshooting skills. - Strong customer service capabilities. - Excellent verbal and written communication skills. Preferred Qualifications: - Organized and detail-oriented. - Strong leadership abilities. - Self-motivated and independent. - Capable of collaborating, prioritizing, and adapting to changing environments. - Aptitude for relationship building. - Ability to manage and prioritize work for self and team. - Effective decision-making and analytical thinking skills. Compensation: $34.00 - $38.00/hour. Join us at Leidos, where we challenge the status quo to meet the mission demands head-on. We seek individuals who are innovative and driven to succeed.