Engagement Manager - Doc Cloud Professional Services

Job Description – Engagement Manager – Doc Cloud Professional Services (DCPS)This is an exciting opportunity to be part of a growing team that provides consulting and delivery services for Adobe Document Cloud products. The DCPS team is responsible for providing experienced skills in implementing Document Cloud solutions such as Acrobat Sign, Acrobat, and Acrobat APIs, integrating complementary Adobe enterprise solutions, and working with clients’ existing IT infrastructure.Engagement Managers work with clients, internal sales/solution teams, technical consultants, and project teams to understand client business requirements, manage delivery execution, and help customers achieve their strategic digital transformation goals.In addition, Engagement Managers support clients across all phases of the implementation lifecycle and continue to partner with them post-implementation to drive adoption, maturity, value realization, and successful business outcomes.Responsibilities: Engage with customers and conduct kick-offs to provide a clear perspective on Professional Services scope, approach, delivery model, and next steps.Gain an in-depth understanding of the client’s Document Cloud objectives, business priorities, and underlying needs.Work with the customer to capture and consolidate high-priority and long-term use cases to build an overarching roadmap.Gather, document, and guide client business requirements, ensuring alignment with project scope and delivery outcomes.Lead implementation project delivery, including scope definition, planning, execution, governance, and progress reporting.Manage multiple client engagements / portfolio of engagements simultaneously across different stages of progression.Manage customer expectations appropriately and keep projects on schedule and within scope.Coordinate with technical consultants, client developers, third parties, onshore/offshore teams, and partners throughout the implementation process.Lead sprint planning, project tracking, retrospectives, and resource coordination across customers and delivery cycles.Identify customer struggles and ideate with clients on opportunities to improve Doc Cloud adoption across departments / functions.Evaluate customer maturity and define next steps to help customers improve adoption and usage.Work with customers to assess the value realized from their Document Cloud investment and discuss the same in periodic check-ins.Build strong relationships and communicate effectively across the customer ecosystem, including business owners, IT, project teams, and senior collaborators.Act as an advocate for the customer internally at Adobe, working across Services, Support, Product, Sales, and Customer Success teams to resolve issues and drive outcomes.Represent portfolio of projects in internal reviews and provide status updates, risks, achievements, and governance insights.Be a vocal member of the team, contribute innovations, new ways of working, and help continually improve delivery and consulting practices.Additional Responsibilities: Act as the key engagement owner and strategic consultant for assigned clients.Translate customer requirements, challenges, and business goals into mature problem statements, actionable plans, and delivery roadmaps.Find opportunities for new use cases, expanded usage, cross-functional adoption, and renewal support.Work closely with technical consultants to ensure implementation standard processes are followed and optimized where needed.Build business relationships with Adobe Consultants, Partners, Sales, Solution Consulting, Customer Success, and Product teams while maintaining the highest level of professionalism.Support additional team members by mentoring, coaching, and sharing standard processes.Demonstrate thought leadership and explore new approaches to solve customer problems.Help customers achieve successful adoption, expanded usage, and measurable business outcomes.Required Skills8–10 years of relevant work experience in Digital Transformation, Consulting, Project Management, or SaaS implementation roles.Minimum 3 years of prior experience in a client-facing project, program, or consulting role.Prior experience leading SaaS implementation projects and managing rollout/adoption of new solutions.Strong ability to manage scope, schedule, risks, resources, and customer expectations within a project management framework.Exceptional organizational, presentation, and communication skills — both verbal and written.Excellent customer-facing skills with experience presenting to and achieving agreement from senior leaders, including Managers, Directors, VPs, CMOs, and CXOs.Outstanding problem-solving and analytical skills, including the ability to identify issues, resolve them quickly, and know when to engage internal resources.Ability to summarize and communicate effectively at the executive level.Ability to multi-task and prioritize across multiple projects and customers at the same time.Experience with Agile Scrum processes and project management systems such as Jira, Confluence, or equivalent tools.Experience reviewing and elaborating business and technical requirements, and coaching client resources around requirements management.Must be self-motivated, responsive, professional, and dedicated to customer success.Possess an innovative, problem-solving, and forward-thinking perspective.Ability to successfully manage project teams and customers through ambiguity.Strong knowledge of Microsoft Office suite for creating and communicating analysis, strategies, reports, and customer-facing presentations.Special ConsiderationExperience with an eSignature platform such as Adobe Acrobat Sign.Demonstrable experience successfully working with offshore or distributed delivery teams.Knowledge and experience of key integration points such as Salesforce, Microsoft Dynamics, SharePoint, Workday, and document generation solutions such as Nintex and Conga.Certified ScrumMaster, PMP Certification, or equivalen