GBS Healthcare Recovery Advocates

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:Job DescriptionGBS Healthcare Recovery Advocates (HRA) are mainly responsible for customer shipment recovery & escalations. They serve as the direct communication channel for both Premier customers customer and Operations to design a resolution that will tailor fit the customer’s needs.What You’ll DoExecute Premier Recovery Support processes using UPMA and other internal UPS systems like ISPS, CEC, Express Critical website, Transportation Management SystemsCollaborates with our Operations Partners, IEs, Sales Representative for the successful handling of Premier accounts globally including AMEA regionsUPS Healthcare leverages the use of the Command Center, a globally positioned team that UPS® Premier packages 24/7 and intervenes when shipments need attention.Generate Express Critical orders to schedule same day deliveriesAdd exception scans into UPMA to communicate with OperationsFollow Special Handling Instructions in the customer’s SOP to initiate Premier recovery solutionsCoordinate with the operations to initiate the recovery solutions to the customers such as:Refrigerating or replenishing dry ice for temperature sensitive shipmentsAttempting a same-day delivery via Express CriticalDelivering on Saturday so that the shipment is not held over the weekendUpgrading delayed critical shipments to the next flight outRe-routing the shipment to an alternate addressReturning a shipment to the shipper before the first delivery attemptHolding a shipment for pickup by the receiverYour Skills & RequirementsEducation:  Preferably Bachelor’s DegreeSkills, Knowledge, & Abilities:   Must be able to demonstrate oral, written, presentation, and analytical skills. Ability to multi-task and meet critical deadlines. Ability to understand and execute policies and procedures. Preferably International skill certified. Employee Type: PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.