Access Coordinator II CVSL/IMSL/PCC

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date:07/01/2026Type of Position:Job Type:RegularWork Shift:Shift Vary (United States of America)Sponsorship Available:NoInstitution Name: University of Arkansas for Medical SciencesThe University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only):Health: Medical, Dental and Vision plans available for qualifying staff and familyHoliday, Vacation and Sick LeaveEducation discount for staff and dependents (undergraduate only)Retirement: Up to 10% matched contribution from UAMSBasic Life Insurance up to $50,000Career Training and Educational OpportunitiesMerchant DiscountsConcierge prescription delivery on the main campus when using UAMS pharmacyBelow you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department:ICE | CORE PA FloatDepartment's Website:Summary of Job Duties:**This posting will fill positions at various areas, Cardiology, Internal Medicine, Specialty, and Primary Care clinics. Final clinic assignment will be determined by the department manager based on operational needs and position availability**Access Coordinator II works under supervision and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third- party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed.Qualifications:Minimum Qualifications:High school diploma/GED Two (2) years of customer service or healthcare experienceBasic proficiency with computers (preferably MS Office)Excellent telephone etiquette skillsGeneral knowledge of office machines including printers and scanners.Preferred Qualifications:Call center experienceExperience in registration, billing, or scheduling in a healthcare environmentKnowledge of basic medical terminologyAdditional Information:Job Requirements:Schedules, reschedules, coordinates and cancels appointments using the hospital system; conducts pre-registration as neededInputs and/or updates accurate patient informationCreates new patient charts and accesses systems for orders as appropriateConducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as neededMeets, greets, and assists the public, answers telephones in a professional and friendly mannerDeals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreementsConsistently utilizes communication devices and keeps accurate records as requiredDemonstrates effective service recovery skillsAttends required hours of training and/or in-servicesParticipates in annual educational needs and assessmentMaintains required job skill competencies and completes skill assessment annually Completes and maintains documentation of continuing education hours annuallyPerforms other duties as assignedPHYSICAL REQUIREMENTSStand: FrequentlySit: ContinuouslyWalk: OccasionallyBend, crawl, crouch, kneel, stoop or reach overhead: FrequentlyLift and carry weight: 25 lbsPush and pull weight: 25 lbsUse hands to touch, handle or feel: FrequentlyTalk: ContinuouslyHear: ContinuouslyTaste or smell: OccasionallyRead, concentrate, think analytically: ContinuouslyPhysical Environment: Inside Medical Facility EnvironmentNoise Level : ModerateVisual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuityHa