Sr. Manager, Sales Operations

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.  We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.We're seeking an exceptional Sr. Manager, Sales Operations to lead our dynamic sales operations team and drive operational excellence across the entire sales lifecycle. In this critical leadership role, you'll oversee Transaction Operations, Order Operations, Title Operations, Controls & Compliance, and Product/Project Management—ensuring seamless execution from order to delivery while scaling our operations for rapid growth.  This is a high-impact position where you'll lead a talented cross-functional team, partner with stakeholders across Sales, Finance, IT, Legal, and Delivery, and directly influence the customer experience through operational innovation and process excellence.   What You'll Do  Lead & Inspire a High-Performing Team  Manage and develop teams across Transaction Operations, Order Operations, Title Operations, Controls & Compliance, and Product Management  Foster a culture of continuous improvement, accountability, and operational excellence  Optimize team workflows to ensure efficient task distribution and execution  Drive Operational Excellence  Own end-to-end sales operations processes from contract execution through registration and title transfer  Ensure registration completion and maintain rapid case resolution   Oversee order finalization, contract validation, and payment processing across SAP and Salesforce  Manage complex customer escalations and buyback processes  Coordinate title operations including trade intake, lien payoffs, and wholesale partner fulfillment  Ensure Compliance & Controls  Maintain compliance with state and federal regulations across all jurisdictions  Oversee bank and lienholder title management and reporting  Manage DMV vendor relationships, transaction reconciliation, and financial controls  Ensure SOX compliance and audit readiness across all operational processes  Lead vendor onboarding for new states and DMV/registration services  Innovate Through Technology & Automation  Own the product roadmap and prioritization for operational systems and tools  Partner with IT to drive automation initiatives that eliminate manual workflows  Lead UAT, system implementations, and change management for new technologies  Define success metrics and maintain operational dashboards and reporting  Execute Strategic Initiatives  Create detailed program timelines and project plans for market expansion and new location launches  Lead cross-functional projects including incentive programs, fleet operations, and return processes  Develop and document scalable end-to-end processes with clear interdependencies  Partner with Training & Enablement to roll out new processes and system updates  Provide executive-level status updates to internal and external stakeholders  Required Qualifications  10+ years of experience in Sales Operations or Business Process Automation   Proven leadership experience managing cross-functional operations teams in fast-paced environments  Deep automotive operations expertise including registration, titling, DMV processes, and compliance  Strong technical proficiency with Salesforce, SAP, and operational management systems  Multi-state compliance knowledge and experience navigating complex regulatory requirements  Vendor management experience coordinating with external partners and service providers  Understanding of Buyback, Customer Return, and Lemon Law processes and procedures  Expertise in contract validation, tax/fee calculations, and financial reconciliation  Track record of successful system implementations and process automation initiatives  At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.    Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other char