Director, HR Employee Support & Risk

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Role SummaryThe Director, Employee Support & Risk is accountable for the execution, governance, and continuous improvement of employee support operations and people‑related risk management for Texas Oncology. This role provides leadership across Employee Relations, HR Compliance, Leaves and ADA, and HR Shared Services, ensuring consistent, compliant, and scalable delivery of employee support in a complex, regulated healthcare environment.This role serves as the critical connector between Texas Oncology HR operations and the broader Network HR ecosystem, ensuring alignment and seamless coordination across Legal, Benefits, HRIS, and the Network Employee Relations team. The Director translates enterprise policies, systems, and risk frameworks into practical, scalable processes for TXO, while elevating TXO-specific needs and insights to inform Network priorities and decision-making.As a senior leader within the Texas Oncology HR leadership team, this role owns operational outcomes, risk mitigation, and service delivery standards across its functional domains and serves as the escalation point for complex and high‑risk employee matters. The Director partners closely with the Senior Director, HR, Texas Oncology on enterprise alignment, prioritization, and significant risk exposure, and works in coordination with the Director, HR Strategy & Enablement to ensure people strategies are operationally feasible, compliant, and sustainably executed.Key Responsibilities1) Employee Support & HR OperationsLead enterprise HR operational delivery across HR Shared Services, Employee Relations, Leaves and ADA, and employee support functions.Ensure consistent, timely, and high‑quality employee and leader support across Texas Oncology.Establish clear intake, triage, and escalation models to improve efficiency and experience.2) Employee Relations & ComplianceProvide strategic and operational leadership for Employee Relations, including complex investigations, performance management, and corrective action.Ensure compliance with federal, state, and local employment laws and McKesson/USON policies.Partner closely with Legal, Network Employee Relations, and Compliance teams to assess, mitigate, and manage people-related risk, ensuring coordinated enterprise and TXO responses.3) Leaves, ADA & AccommodationsOversee Leaves of Absence and ADA programs, ensuring compliance, consistency, and effective case management.Partner with Network Benefits and HRIS teams to ensure alignment of leave policies, systems, and administration practices, while addressing TXO-specific operational needs.Drive process optimization and system enablement to improve accuracy, timeliness, and employee experience.Serve as the escalation point for complex or high‑risk leave and accommodation cases.4) Risk Management & GovernanceOwn execution of HR risk management, operational controls, and audit readiness across employee support and compliance functions.Monitor trends, metrics, and case data to identify emerging risk and recommend mitigation actions.Establish and enforce operational procedures, controls, and governance standards in alignment with enterprise policy and regulatory requirements.Partner with the Director, HR Strategy & Enablement on policy implications and enablement needs; align systemic risk trends and issues with the Senior Director. Coordinate with Network HR partners (Legal, Benefits, HRIS, ER) to ensure enterprise risk frameworks, audit requirements, and policy updates are operationalized effectively within TXO.5) People Leadership & Capability BuildingLead and develop senior operational HR leaders, including HR Shared Services, ER, Compliance, and Leaves leadership.Build capability through role clarity, training, and consistent operating rhythms.Foster a culture of accountability, consistency, and continuous improvement.6) Network HR Integration & Cross-Functional AlignmentServe as the point of accountability for ensuring alignment between TXO HR/ER operations and Network HR/ER partners, reducing fragmentation and enabling consistent, enterprise-aligned execution.Translate enterprise policies, programs, and system changes into clear, actionable processes for TXO HR operations teams.Ensure consistent interpretation and application of policies, compliance requirements, and employee support practices across TXO and Network environments.Partner with Network teams to escalate risks, resolve complex issues, and drive coordinated responses for high-impact employee matters.Provide feedback loops to Network HR on operational challenges, employee trends, and process gaps to inform enterprise improvements.Align system capabilities (e.g., HRIS, case management, leave administration) with operational needs to drive efficiency, consistency, and compliance.QualificationsEducation & CredentialsBachelor’s degree required in Human Resources, Business Administration, Organizational Development, or a related field, or equivalent experienceSPHR or SHRM‑SCP strongly preferredExperience10+ years of progressive HR experience, including 4+ years of people leadership experienceDemonstrated senior HR leadership experience across one or more of the following areas: Employee Relations, HR Compliance, Leaves/ADA, or HR operations within a regulated environmentProven experience leading HR operations or shared services delivery models, including case manageme