Client Services Coordinator (Security)

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. About Sensormatic:Celebrating 60 years of Innovation in Retail Technology in 2026, Sensormatic Solutions has defined the Retail Loss Prevention industry globally for decades. Operating in over 80+ countries, we serve the top retailers in the world achieve Inventory Intelligence, Shrink Management and overall Safety & Security wellness of Retailers' customers and staff alike.What We OfferCompetitive salary + benefitsOngoing training and developmentExposure to industry-leading technologySupportive team cultureLong-term career growth in a global organisationAbout our OpportunityThe Service Delivery Coordinator is responsible for coordinating and supporting the delivery of CCTV, access control, alarm and Electronic Article Surveillance (EAS) break/fix services This role provides operational and account support across national customers, combining service coordination, quoting, escalation management, and stakeholder and supplier engagement to maintain service quality and financial performance. The role includes: Service Delivery & OperationsCoordinates daily interactions with customers, vendors, and internal teamsManages high-quality communications to support service deliveryApplies technical and industry knowledge to resolve issues and maintain workflow continuityUses experience to support decision-making and issue resolutionEscalation & Issue ResolutionActs as a central escalation point for service issuesMaintains structured workflows to manage service activity and customer requirementsWorks across Account Managers, Finance, Operations, and Service Partners to resolve: Service delivery issuesBilling discrepanciesPurchase order and payment delaysQuoting & Commercial SupportReviews and processes quotes for service works and small projectsSupports revenue and margin outcomes through accurate and timely quotingApplies technical and industry knowledge to ensure value for money and transparency from service partnersAccount & Customer ManagementMaintains customer confidence through timely resolution and communicationAssists inActs as a key contact for service-related queries and issue resolutionProvides coverage for Account Managers during leave or absenceCross-Functional & Business SupportCollaborates with internal teams on service delivery and reportingEnsures alignment between customer requirements and internal executionRequirements for this role: Technical Proficiency:In-depth knowledge of EAS, CCTV, access control, and alarm systems.Familiarity with industry standards and regulations related to security systems.Performance Management:Skills in setting KPIs, monitoring performance, and implementing improvement strategies.Interpersonal Skills:Strong ability to build relationships with clients, subcontractors, and team members.Crisis Management:Capability to handle emergencies and unexpected challenges effectively and calmly.Professional Certifications:Security License, relevant industry certifications, relevant technology or software certificationsExperience:Minimum of 5 years in service delivery management in the security sector.Proven track record in the service/ break-fix environment and coordinating third-party relationships.Technical Certifications:Certifications related to specific security technologies (e.g., CCTV installation, access control systems).Software Proficiency:High level of expertise in MS Office software including Outlook, Word and ExcelExperience in a range of service management platforms If you are interested in this role, please click the Apply now button.