Pharmacy Assistant Communications - Express Scripts Canada

Job Title: Pharmacy Assistant CommunicationsLocation: Argentia MississaugaEmployment Type:  Full-timeReason for Vacancy: ReplacementWork Arrangement: On-siteDepartment Name: Pharmacy OperationsPay Typed: HourlyPay Range: $21 to $24Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.About UsExpress Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.Job SummaryThe Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications.Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant Communications that provides meaningful support at the right time to our members for better health and peace of mind.In this role, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests. We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration, passion, service and alignment.This position will work between 2 and 3 days per week.ESSENTIAL FUNCTIONSAccurately process prescriptions through Kroll including third party adjudication and rescheduling of next fillRecording and maintaining member information in the CRM systemAnswering questions from patients and/or resolve customer issues according to Ontario College of Pharmacist’s regulations.Uphold quality and productivity standards on all transactionscollecting information, processing RX orders and other types of service requestsObtaining prescription transfers from retail pharmaciesFax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medicationsSupport auto- notifications and call members for upcoming refills and renewalsEnsure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer serviceManage team mailboxes/e-mailsAid in management assigned tasks and projectsWork collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are sharedOther responsibilities commonly performed by retail pharmacy assistants.QUALIFICATIONS Pharmacy Assistant Diploma or Equivalent Experience0-3 years’ retail pharmacy experienceKnowledge of healthcare/pharmacy, medical supplies & equipment and claims processingExcellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spellingExperience in a Contact Centre would be an assetTeam player with the ability to work independentlyBilingualism (French & English) is an assetStrong customer service focusComputer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)Strong interpersonal skills with ability to work independently with minimal supervisionFlexible to situations and adaptable to changeA thorough understanding of quality assurance and delivery of service excellenceMust be able to work within the Pharmacy hours – Monday – Friday 7:30 am to 6:00 pm, occasional Saturdays and statutory holidays. This role may be required to work additional and/or alternate hours/days/shifts when required by management.Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quicklyAccuracy in Data Entry is mandatoryWhy Join UsCompetitive compensation, benefits and pension planCareer development and advancement opportunitiesA culture that celebrates innovation and collaborationFlexible work options and wellness programsPre-Employment RequirementsAll offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a bona fide occupational requirement. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.Internal Applications Deadline: June 23, 2026Express Scripts Canada is a Cigna company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.About Express Scripts CanadaExpress Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada'