IT Business Analyst II

Current Employees and Students: If you are currently employed or enrolled as a student at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.Position Title:IT Business Analyst IIJob Category:Academic StaffEmployment Type:RegularJob Profile:IT Business Analyst IIJob Duties:The IT Business Analyst II plays a key role in advancing the University of Wisconsin–Green Bay’s mission to provide high-quality, accessible education while supporting strategic priorities that foster student success, community engagement, and operational excellence. This role conducts business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology (IT) solutions with business initiatives. Prepares functional, system, and program specifications. Holds a higher level of technical skills and application in their work, variation in activities, longer-term work, latitude to apply skills to solve routine problems without review, and some latitude to devise the approach and method to performing assignments. Performs routine work without supervision, seeking assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.Supports the design & development, enhancement, implementation, maintenance, and documentation of Information Technology systems and software, including those enhanced by AI. Provides IT business analysis, business process improvement and/or automation, recommendations & guidance, project management, system administration, configuration, technical & functional support, issue resolution, documentation & training, and/or reporting. Acts as a liaison between other IT staff, functional staff, and/or vendors. May serve as a primary IT contact for specific departments or divisions.Grounded in UW–Green Bay’s core values, this role empowers campus success, provisions access through reliable systems, builds collaborative community, and advances fearless innovation with gratitude for the people and purpose that define the university.Key Job Responsibilities:Performs project management tasks in support of the design & development, enhancement, implementation, maintenance, and documentation for Salesforce and other IT business systems and services.Salesforce Business Analysis, System Administration & Technical/Functional SupportPerform system administration, including Access Control and User ProvisioningAnalysis and Implementation of Process Automation, including creating/updating flows and formulas used in flowsSupport AppExhange Integrations, including Blackthorn and Form AssemblyTroubleshooting and issue resolutionOpening and managing support tickets with vendorsSupporting Data Loading, including Data Import Wizard and Data LoaderAssess impact of software changes (as delivered in patches, fixes and upgrades) on existing business processes and coordinate testing and implementation of relevant changesDepartment:IT Enterprise Apps & IntCompensation:Compensation Range of $65,300 to $70,000. This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).Required Qualifications:Bachelor’s degree in related field or equivalent experienceProject management skills, including experience with project planning and timelinesDemonstrated analytical skills, including the ability to formulate and implement practical solutions to complex problemsPreferred Qualifications:Experience working with Salesforce to support business requirements, process improvements, and system enhancementsExperience with Salesforce system administration, automation, implementation, integration, and supportExperience with system administration of a major information system or software applicationExperience in a higher education environmentInformation technology experience including researching, developing, implementing, maintaining and integrating information system software applicationsAbility to leverage AI tools to enhance data analysis, automate routine tasks, and uncover deeper insights that inform strategic decision-making and improve operationsStrong organizational and time management skills and proven ability to manage complex tasks, large and small, often more than one at a time within tight timeframes with broad supervisionExperience with the development of documentation and/or training materialsExperience working in a customer service environmentConditions of Appointment:Occasional weekend or evening hours. Occasional travel in state and out of state for meetings and professional conferences. This position may have the option to work on-campus or a hybrid schedule, subject to approved telecommuting request. The home campus of this position is Green Bay.  Position is a full-time Academic Staff appointment. A pre-employment education check which includes, but is not limited to, the verification of academic credentials will be conducted on the finalist(s). A criminal conviction investigation will be conducted on the finalist(s) and if there is prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.  The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. How to Apply:Click the Apply button and follow the prompts on the screen.   Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered.