UNIV - IT Consultant II/Education Technologist- College of Health Professions

Job Description SummaryThe College of Health Professions is seeking an Education Technologist to support and enhance the use of academic technologies that drive teaching, learning, and student success. This position serves as a key resource for faculty, staff, and students by providing technical expertise, training, and support for learning management systems, assessment platforms, lecture capture solutions, collaboration tools, and other educational technologies.The Education Technologist will lead technology implementation projects, develop and deliver faculty training programs, troubleshoot complex technical issues, evaluate emerging educational technologies, and collaborate with instructional designers, IT professionals, and academic leadership to ensure technology solutions align with institutional goals.EntityMedical University of South Carolina (MUSC - Univ)Worker TypeEmployeeWorker Sub-Type​ClassifiedCost CenterCC001348 Human Resources AdministrationPay Rate TypeSalaryPay GradeUniversity-TEC05Pay Range57,700.00 - 80,800.00 - 103,900.000Scheduled Weekly Hours40Work ShiftJob DescriptionJob SummaryThe Education Technologist supports faculty and students by addressing moderately complex to complex academic technology needs across the College of Health Professions (CHP) and its affiliated programs, helping ensure productivity and effective use of technology. This position is responsible for planning, implementing, training, and managing the ongoing use of enterprise academic technologies. This position serves as a technical consultant and lead trainer, functioning as a subject matter resource who partners with Information Technology staff, Instructional Design faculty, and CHP Leadership. The role ensures effective adoption, consistent use, and alignment of educational technologies with institutional teaching and learning goals through the development and management of customer service performance requirements. This position requires broad knowledge of multiple computer environments, platforms, and technologies, including learning management systems, assessment tools, lecture capture, engagement tools, and collaboration technologies, with in-depth knowledge of the College's academic technology products.Minimum Training, Education, and ExperienceBachelor's degree in Information Technology, Educational Technology, Instructional Design, or a related fieldMinimum of two years of progressively responsible experience in academic technology, automated information systems, IT support, or instructional technologyRelated experience may be substituted for the bachelor's degree on a year-for-year basisMastery of IT problem management methods and practices and new and innovative customer support methods and technologies required. Strong training and facilitation skills requiredAbility to translate technical concepts into user-friendly guidance and communicate effectively, both written and orally, with faculty, staff, and leadershipModerately complex to complex problem-solving skills and knowledge of sophisticated analytical methodsAcademic Technology Support & Administration (30%)Diagnose and repair advanced problems in response to customer-reported incidents related to enterprise academic technologiesInstall, configure, troubleshoot, and maintain varied customer hardware and software, including user access provisioning and system maintenanceDesign, implement, and maintain a problem tracking and resolution database (ServiceNow) to provide timely support for time-sensitive issuesResearch, evaluate, and provide feedback on problematic trends and patterns in customer support requirements related to assessment systems, providing preventative action recommendations and solutions to recurring software and hardware problemsTraining, Faculty Development, and Adoption (25%)Serve as the lead trainer and technical consultant for supported academic technologies, interfacing with faculty and staff teamsAnalyze customers' business needs, develop technical requirements, and design and deliver workshops, training sessions, and individual consultationsDevelop and maintain documentation, guides, and self-service resources, ensuring completeness and accuracy of technical documentation methods and proceduresDevelop customer support policies, procedures, and standards to promote best practices and enhance adoption and effective useTechnology Evaluation & Implementation (20%)Research, evaluate, and participate in pilot testing and validation of new technologies, preparing Requests for Quotes (RFQs) as neededConfigure integrated solutions to meet customer needs, assessing integration, usability, and alignment with institutional standardsImplement client solutions, supporting implementation planning, rollout, and communication activitiesMonitor system usage, identify information technology requirements for the department, and identify opportunities to improve service deliveryCross-Functional Coordination (15%)Serve as technical consultant and liaison between IT, instructional design, faculty, and leadership, ensuring rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support servicesSupport governance and committee efforts related to academic technologyContribute to standards, documentation, and communication strategiesOther Duties as Assigned (10%)Participate in strategic initiatives and continuous improvement effortsMaintain mastery of new and innovative customer support methods and technologies, and awareness of trends in academic technology and digital learningAdditional Job DescriptionMinimum Requirements: A bachelor's degree and two years experience in office automation systems, data communications systems design, installation, operation, repair, sales or marketing.  Related experience may be substituted for the bachelor's degree on a year-for-year basis. Physical Requirements: (Note: The following descriptions are applicable to this se