Access Services - Supervisor

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You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date:07/02/2026Type of Position:Professional Staff - Fiscal AffairsJob Type:RegularWork Shift:Sponsorship Available:NoInstitution Name: University of Arkansas for Medical SciencesThe University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only):Health: Medical, Dental and Vision plans available for qualifying staff and familyHoliday, Vacation and Sick LeaveEducation discount for staff and dependents (undergraduate only)Retirement: Up to 10% matched contribution from UAMSBasic Life Insurance up to $50,000Career Training and Educational OpportunitiesMerchant DiscountsConcierge prescription delivery on the main campus when using UAMS pharmacyBelow you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department:ICE | CORE PA HSC & Ortho ClinicsDepartment's Website:Summary of Job Duties:The Access Services Supervisor will supervise the operations of assigned work-flows including patient check-in/check-out, scheduling, registration, patient portals, on-line/e-requests, EPIC work queues and physician referrals. Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity. This position assumes responsibility of manager during the absence of manager, educates staff on scheduling requirements, and physician templates, payer requirements and government rules and regulations required for compliance, registration and customer service. Displays exceptional leadership, supervisory, communication and interpersonal skills.Qualifications:Minimum Qualifications:Bachelor’s Degree in Business or related field PLUS three (3) years of registration and/or billing experienceORHigh School Diploma/GED PLUS seven (7) years of registration and/or billing experience including three (3) years of experience in a healthcare environment.Additional Information:Job Requirements:Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service  Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload  Documents personnel issues and promotes a balanced a conducive work environment Ensures all department, CABC, ICE, and UAMS policies are followedEstablishes and maintains performance standards for productivity, quality, and compliance Implements process improvement and reports results  Ensures staff is educated and conducts themselves in the performance of all duties  Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standardsMaintains current knowledge of the profession and all state and federal regulatory mandates. Maintains required job skills competencies and completes skills assessments annually  Completes and maintains documentation of continuing education hours annually Supervises the day-to-day operations of the assigned Access Coordinators, and Patient Representatives.Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/proceduresSchedules, reschedules, coordinates, and cancels appointments using the hospital systems Works closely with management to develop, implement, and maintain formalized training plans  Responsible for annual training facilitation staff development and providing employee coaching. Assists with and contributes to employee evaluations. Works with CABC Support for timekeeping and other HR items. Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).Conducts and assists with crucial conversations wi