Clinic Business Representative Lead

Location Address:347 Smith Ave N Suite 203 Saint Paul, MN 55102-2388 Date Posted:June 18, 2026Department:62894400 Allina Health Group OB GYN EastShift:Day (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-Union-NCTWeekend Rotation: NoneJob Summary:Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.Key Position Details:1.0 FTE (80 hours per two-week pay period)8-hour day shiftsNo weekendsOccasional support at Eagan Women's Health Clinic​Job Description:Responsible for greeting and welcoming patients to Allina appointments at in person appointments, or by providing patient support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Investigates and resolves complex requests and inquiries. Assists leadership with department employee scheduling, workflow updates and general day-to-day operations.Principle ResponsibilitiesGreets, welcomes, and performs the registration process with patients in person or by phoneAppropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.Assists patients with telephone encounters.Schedules and reschedules appointments.Identifies key words to initiate appropriate responses and de-escalation techniques as needed.Directs patients to appointments or procedures.Provides department leadership, training and support, as well as optimal patient environment by ensuring patient care lobby (or lobbies) are cleaned and organizedAssists leadership with department employee scheduling, workflow updates, and general day-to-day operations.Leads work on assigned daily tasks, and serves as super-user and resource for workflow questions & concerns.Provides support and training to others.May have template access to provide additional scheduling support.Investigates and reports registration and rescheduling errors.May review for data quality and run reports.Active participation and leadership in staff meetings and workflow improvement groups, participate in presentations and assist with change management as needed.Ongoing participation in assigned department safety, employee engagement or patient experience teams.Implements clinic specific guides and training tools.Registers new employees for mandatory training courses.Cleans and disinfects the lobby and check-in area, wheelchairs, stair wells, door handles, clipboards and elevator keys throughout the day.Unpacks and restocks supplies & documents, file cabinet(s) and other clinic resources such as brochures and business cards (makes copies or orders as needed),Performs weekly downtime check.Collects co-pays and/or remaining balancesObtains signatures from patients as needed.Responds to questions regarding financial assistance programs.Resolves complex financial questions and issues.Prepares and distributes cash bags.Performs the End of Day reconciliation process.Performs End of Day reconciliation process or End of Day deposits for the clinic.May participate in the prescription refill order process as appropriate and in scope for position.Performs Epic and In-Basket ResponsibilitiesUses resources, tools and procedures to review, respond, follow-up and complete in-basket work, as well as to lead and guide team members as needed.Reviews MyChart appointments for accuracy and follow up.Works & provides guidance to others regarding the reschedule report to ensure patients are scheduled in a timely manner.Processes No Show letters as applicable.Provides Medical Records supportRetrieves clinic scanning/forms, sorts and distribute faxes via RightFax.Medical record scanning and error resolution.Opens, sorts and distributes clinic mail, processes returned mail.Manages patient requested documents for pick-up.Coordinates Release of Information requests.Scans STAT EKG’s as needed.Other duties as assigned.Required QualificationsMust be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description5 to 7 years of computer knowledge, including working with an electronic medical record, Microsoft Word, and Microsoft Outlook5 to 7 years of customer service, clerical, or business environment in healthcare1 year of medical terminology knowledgePreferred Qualifications High school diploma or GEDAssociate's or Vocational degree1 year of Microsoft Excel experiencePhysical DemandsSedentary:Lifting weight up to 10 lbs. occasionally, negligible weight frequentlyPay RangePay Range: $23.22 to $31.83 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.Benefit SummaryAllina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. Allina He