Survey Analyst

AgencyDept of Health and Human ServicesDivisionHEALTH BENEFITSJob Classification TitleHuman Services Planner/Evaluator I (S)Position NumberGradeNC14About UsThe North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.Description of WorkThis is a part-time temporary position and there are no leave or retirement benefits offered with this position. This position will provide support to the Quality and Evaluation sections of The Division of Health Benefits (DHB). The Survey Analyst will be responsible for ensuing consistent, high-quality survey design and support across the organization.Knowledge Skills and Abilities/Management PreferencesJob Specific Responsibilities:Develop effective surveys, reporting templates, and other data collection processesProvide meaningful qualitative and quantitative analysis of the impact of quality metrics for performance improvementPerform comprehensive process monitoring to oversee and adjust programs and policiesDevelop high-quality, public-facing, internal presentations, reports, and dashboards Serve as a liaison to quality management, population health, and other DHB units related to the monitoring and evaluation of quality measures and performance improvementHourly Rate: $26.00 to $32.00(Based on education and/or years of relevant work experience reflected on the application)Candidates meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.  The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.   Management prefers applicants with the following:Strong understanding of program monitoring and evaluationAbility to interpret complex data, data sets and other information and to identify and communicate trends and probable outcomesDemonstrated experience developing and implementing user-friendly and comprehensive dashboards and/or reportsKnowledge of national and standard health and quality of care measures (NCQA-HEDIS and others) Ability to effectively identify and present trends to senior leadership.Demonstrated skill in creating and maintaining collaborative working relationships with a variety of stakeholders with different areas of expertise.Resumes may be attached as a supplement to the application but are not a substitute for a complete application.This posting will close at 11:59 pm the night before the posting end date.About the NC Division of Health Benefits:The Division of Health Benefits (DHB) within NCDHHS is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid and other programs that provide access to services and support for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget of over $27 billion in state and federal funds per fiscal year, DHB ensures that more than 108,000 enrolled providers are reimbursed for delivering covered services to 3.1 million beneficiaries.Supplemental and Contact Information:The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/.DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Bachelor’s degree in psychology, sociology, or social work or a human service programmatic field, from an appropriately accredited institution; or Bachelor’s degree from an appropriately accredited institution and two years of program evaluation or consultative experience in human service programs; or an equivalent combination of education and experience.EEO StatementThe State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Yalanda FullwoodEmail: talentacquisition@dhhs.nc.gov