BK Licensure Support Coordinator

AgencyDept of Health and Human ServicesDivisionChild DevelopmentJob Classification TitleAdministrative Officer II (NS)Position Number60038879GradeNC12About UsThe North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.Description of WorkThe BK Licensure Support Coordinator provides essential backup support to the BK Licensure Specialists and assists with tasks related to licensure processing by collaborating with the BK Licensure Specialist, EES Enrollment Specialists, Educator Preparation Programs (EPPs), the NCDPI Licensure Section, the NCDPI Regional Assistance Licensing Center (RALC), the EES offices at UNC‑Charlotte and East Carolina University, and other assigned grant initiatives. This role requires strong attention to detail, clear and accurate communication, and timely processing of data related to intake, enrollment, and other required actions.Key responsibilities include:• Providing backup support for licensure requests processed by BK Licensure Specialists• Tracking completion of six semester hours for provisionally licensed teachers• Conducting Plan of Study audits for Residency Licensure renewals• Processing Emergency Licensure conversions• Managing the annual teacher experience bump via NC Licensure and Salary SystemKnowledge, Skills and Abilities / Competencies• Professional knowledge about the early childhood education system, NC Child Care Rules, NC Pre-K Program policies, DPI Licensure and/or educational review of transcripts and other documents.• Technical knowledge and use of multiple databases to carry out duties (e.g., NC Department of Public Instruction’s Human Resource Management System (HRMS), LEA License & Salary Info System (LicSal), NC Educator Effectiveness System/Home Base (NCEES), NCDPI Online Licensure System, Scribbles, WORKS, NC Pre-K PLAN, etc.).• Provide strong customer service focus and specialized assistance to administrators, teachers, early education professionals, colleges, universities, community and other members of the public on licensure eligibility for prospective NC Pre-K or Developmental Day Lead Teachers.Ability to work with teams across the Early Education Branch as well as with internal stakeholders within DCDEE.• Ability to communicate well in both oral and written form and describe complex issues in easily understandable format.• Ability to troubleshoot to identify and solve problems using an effective course of action.• Experience in comprising operational reports and interpreting data.• Demonstrate strong attention to detail with a high degree of accuracy in analyzing EES enrollment applications. • Ability to be flexible and adaptive to changes in workloads and an environment that requires independence and resourcefulness.• Ability to convey basic information and ideas through a variety of media to individuals or groups, adjusting language or terminology to meet needs of the recipient(s).• Ability to present ideas in written form; ability to use correct grammar, organization, and structure.• Experience in using varied methods of technology such as webinars, phone conferences, PowerPoint presentations as well as diagrams/charts, written documents and handouts.Knowledge Skills and Abilities/Management PreferencesSalary Range: $47,703 - $83,479Recruitment Range: $47,703 - $56,020Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred. Proficiency in using a desktop/laptop computer, Microsoft software applications (e.g., Word and Excel).Knowledge and experience analyzing and interpreting data to inform decisions as they relate to the effectiveness and proficiency of teacher enrollment processes.Possess analytical skills such as perception, evaluation, assessment and judgment to identify and address existing or potential problems, make recommendations and resolve issues in collaboration with senior management to develop and initiate innovations and solutions.Experience in researching, analyzing and gathering data to assist with preparing presentations and written reports for training, meetings and other events or requests.Possess excellent organizational skills to plan, prioritize and meet goals within short timeframes.This position is funded in part through federal funds.  This position will close at 11:59 p.m. the night before the end date.About the Division Child Development and Early Education (DCDEE):The Division of Child Development and Early Education (DCDEE) implements quality standards for child care and increases access to families and their children across North Carolina. NCGS 110-85 requires that the State protect children in child care facilities by ensuring that these facilities provide a physically safe and healthy environment where the developmental needs of the children are met and where these children are cared for by qualified persons of good moral character.Compensation & Benefits:The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.  Visit website for State BenefitsSupplemental and Contact InformationThe North Carolina Department of Health and Human Services (DH