Customer Service Representative (Public Service Representative 3)

Initial Posting Date: 06/18/2026Application Deadline:06/25/2026Agency:Department of Fish and WildlifeSalary Range:$3,515 - $4,738Position Type:EmployeePosition Title:Customer Service Representative (Public Service Representative 3)Job Description:Help the Oregon Department of Fish and Wildlife fulfill its mission: To protect and enhance Oregon's fish and wildlife and their habitats for use and enjoyment by present and future generations.We are hiring for one full-time, permanent position located in Salem, Oregon.What you will do:This position provides high‑quality customer service by responding to inquiries about fish and wildlife licenses, regulations, and agency services. The role supports license agents and customers through email, phone, and in‑person assistance, explains ODFW rules and statutory requirements, and troubleshoots issues with the Electronic License System (ELS). The position also monitors and reports system concerns to appropriate staff while supporting a variety of agency activities.NOTE: Due to the nature of this position, regular and consistent attendance is essential for this role.The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities and duties required.For a full review of the position details, duties, and working conditions, please review the position description located here.Clearly describe how you meet the desired attributes in your application materials. We cannot accept additional application materials after the application deadline. These materials determine whether you move forward in the selection process and help establish your starting salary. Be sure your work and education history is accurate, thorough, and fully reflects your skills and experience, even if they do not seem directly related to the position. Click here to learn more about Equal Pay Analysis and What You Need to Know to Get the JobWhat we are looking for:Minimum Qualifications:To be considered for this position, all applicants must meet the following:Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.Desired Attributes:Demonstrated ability to learn new processes and tools quicklyMaintains a positive and professional attitudeSkilled in explaining complex rules and regulations in clear, accessible termsDependable and committed to consistent attendanceProficient in navigating multiple computer programs to locate and apply resourcesStrong analytical skills to identify the core of customer questions and provide accurate, tailored responsesEffective active listening and communication abilitiesAble to read maps and interpret property lines, deeds, contracts, and related documentsFamiliarity with controlled hunt drawings and associated processesApplication Details and Instructions The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%This recruitment will be used to establish a list of qualified people to fill the current vacancy and may be used to fill other vacancies as they occurState of Oregon Employees, must apply through their employee Workday account.Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadlineFirst time applying to the State of Oregon? Consider utilizing a WorkSource Oregon Resource event! You can also view this video or this knowledge article for assistance.Reasonable accommodation for interviews will be provided upon request to individuals with disabilitiesThe job posting closes at 11:59 PM (PDT/PST) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference immediately following your submittal. These questions are necessary to complete the application processIf you are experiencing difficulty applying for this position or have questions, please call 503.947.6051 and ask to speak to a recruiterBENEFITS OF JOINING OUR TEAMODFW is dedicated to cultivating a diverse and inclusive workforce as we strive to represent and better serve our neighboring communities. Our most important asset is our employees, and each person brings unique, different, and important contributions to the workplace and community we serve.  With Oregon’s changing demographics, a workforce that reflects this change will make us stronger and create an opportunity for better decision making.To learn more about the agency and the work we do, view the following video at https://myodfw.com/aboutIf you enjoy the outdoors, Oregon is the place for you. We have glaciated mountain peaks to the east, the Pacific Ocean to the west and the massive Columbia River Gorge to the north. You can fish 365 days a year, and there is hunting for big game, waterfowl, and game birds. The Oregon coast attracts thousands of people who clam, crab and fish in the ocean for halibut, salmon, and tuna. The outdoor opportunities are endless when it comes to fish and wildlife in Oregon! Oregon is known for their vineyards, breweries, and adventures for the whole family to enjoy. To learn more about the department, the work we do, and see our beautiful state, view the following video at https://youtu.be/8CjDPiPMGAkAdditional benefits include:11 paid holidays a year and a competitive benefits packageAdvancement and learning opportunities that will help grow your career with the State of OregonADDITIONAL INFORMATIONThe employee in this position will be represented by the Service Employees International Union (SEIU) and will be subject to all terms and conditions of t