Technical Support Engineer - 11605

Troubleshoot and resolve complex 2nd level technical and architectural issues Answer advanced ‘how to’ technical and application configuration questions Manage customer expectations and experience in a way that results in high customer satisfaction Assist with the creation of detailed technical articles in Coupa’s knowledge base for customer and peer use, leveraging AI tools to help validate and improve documentation quality Assist with internal ticket escalations, collaborating closely with engineering and operations team Quick learner, self-motivated, driven, and able to work in a fast-paced environment Committed to providing high-quality customer service Technical experience (academic or commercial) in Windows Server, Windows CLI, AWS Hosting, MS SQL, SFTP, and enterprise monitoring solutions Fluent in Spanish and English (C1 required); German is advantageous The ability to clearly articulate solutions to complex technical problems in a clear and simple way 1+ years of experience working directly with external customers in a technical support environment, ideally in an enterprise software or SaaS company IT Professional qualifications, or experience working with AI/automation support tools, are advantageous Working hours- Monday to Friday. Flexibility is a must in this role, support hours will vary across the week. 2 days on site.  Please submit your application in English