Customer Success Manager II

Serve as the primary relationship owner for our Strategic segment employer customers (3,000-10,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders Partner with marketing to develop and deliver engaging campaigns and workshops for your customers Produce and regularly communicate customer reports Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year 8+ years experience in customer success/ or a related field, ideally in the area of HR / Benefits / Healthcare with employers or other large groups Experience with customers with a headcount of 3,000-10,000 employees Passion for mental health and changing the healthcare landscape Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust Ability to innovate and creatively solve problems in a highly collaborative manner Strong project management skills and a demonstrated ability to work successfully on cross-functional teams Ability to prioritize and balance multiple customers Willingness to travel (10%)