Global Account Consultant

Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for our Workforce Mental Health customers. Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries. Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews. Deliver international awareness sessions and coordinate the delivery of local language sessions to drive member engagement. Proactively monitor international account risk and collaborate with CSMs to develop and implement effective mitigation strategies. Liaise with internal teams and our global network to coordinate the delivery of core services, training, and critical incident support. Maintain accurate and up-to-date customer records in our internal systems. Minimum level of experience required (including any industry-specific experience) 5+ years of customer relationship management experience. 3+ years of experience within an Employee Assistance Program (EAP) setting. Excellent verbal and written communication skills. Strong project management and cross-functional collaboration skills. Ability to prioritize and multitask, balancing the needs of multiple customers. Excellent negotiation and creative problem-solving abilities. Bachelor's degree in Business or a related field, or equivalent practical experience. Minimum Skillset Required Strong project management and cross-functional collaboration skills. Ability to prioritize and multitask, balancing the needs of multiple customers. Excellent negotiation and creative problem-solving abilities. Direct experience in a global or international role. A strong passion for mental health and a customer-centric mindset. Ability to thrive in a fast-paced, ambiguous environment and effectively manage change. A dynamic, professional, and collaborative work style. Excellent computer literacy Direct experience in a global or international role is highly desirable.