SkillBridge, Data Center Customer Operations Technician - Military

Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.  A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to pursue a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.We are accepting applications for our very own DoD SkillBridge Fellowship Program, supporting Data Center Operations. The training will be on the cutting edge of technology, in a digital infrastructure environment, supporting an initiative designed to connect our nation’s warfighters to the best employment opportunities available.Job SummaryAre you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to pursue a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.We are accepting applications for our very own DoD SkillBridge Fellowship Program supporting the Data Center Operations. The training will be on the cutting edge of technology in a digital infrastructure environment, supporting an initiative designed to link our nation’s warfighters to the best employment opportunities available.Do you have a background in Electronics, Electrical Work, or the military/skilled trades?This could be your next career move!In this DoD Skillbridge Program with Equinix, you will:Learn how your military experience translates into a rewarding civilian careerExplore a career or industry you might want to pursue upon separation from active dutyEarn real-world industry qualifications and certificationsBuild experience and competency in your trade/ profession with our teamExpand your professional network of contactsGain familiarity with corporate cultureResponsibilitiesHas a substantial understanding of the job while working on moderately difficult assignments, requiring judgment in resolving issues or making recommendations. Focuses on moderately difficult tasks, with substantial understanding of standard operating procedures. Supports the overall team.Queue Management & ReportingReview and execute advanced work orders requiring deep procedural knowledge and adherence to commitment timesEvaluate expedited requests and resolve or route them appropriatelyCollaborate with cross‑functional teams to support customer ticket resolutionMaintain detailed documentation of all work activitiesComplete accurate reporting and fulfill ad‑hoc reporting requestsCreate Purchase Orders (POs) and Purchase Requests (PRs)Assign locks and keys for Equinix and customer assets, where applicablePrepare customer‑facing reports (e.g., power usage, access logs)Update asset databases and internal systemsInstallationsPerform skilled rack‑and‑stack installation of customer equipmentInterpret and execute complex installation plansSupport challenging infrastructure builds, including fiber trays, ladder racks, cabinets, cable trays, grounding systems, and cable managementPerform tape changes and backup updatesIdentify and escalate capacity or cabling concernsConduct quality checks on cross‑connects and on‑site support tasksCross‑Connect WorkExecute complex cross‑connect installations, terminations, modifications, and testingInstall and test advanced circuit types, including switched and multiplexed connectionsTesting & TroubleshootingPerform skilled Layer 1–3 certification testingTroubleshoot advanced circuit issues, including switched and multiplexed circuitsSupport escalated testing and diagnostic activitiesStakeholder PartnershipMonitor inventory levels and coordinate material replenishmentProvide escalation support for urgent work ordersCollaborate with internal teams on cross‑functional initiativesCustomer ManagementEnsure customer satisfaction through timely, accurate order execution and quality assuranceDeliver exceptional service during customer interactionsSupport sensitive or escalated customer situationsManage expectations for new deployments and modificationsProvide on‑site support, including access control and escortingServe as a point of contact for advanced customer requests and escalationsQualificationsMust meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15. RequiredHigh school diploma or equivalent4–6 years of experience in data center operations, telecommunications, network infrastructure, or a related technical fieldStrong understanding of standard operating procedures and safety protocolsPreferredExperience with fiber and copper terminations and testingFamiliarity with data center infrastructure components (ladder racks, cable trays, grounding systems, cabinets)Experience with inventory management and material handlingPrior experience supporting customer deployments and access controlAbility to identify capacity constraints and escalate appropriatelyDemonstrated experience with rack‑and‑stack installations, structured cabling, and cross‑connect workProficiency with Layer 1–3 testing and troubleshooting toolsAbility to interpret technical documentation and installation plansStrong organizational skills with the ability to manage multiple work orders and meet deadlinesExcellent written documentation and record‑keeping skillsStrong customer‑service orientation and professional communication skillsAbility to w