Digital Global Operations: Technical Chief of Staff

Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryWe're seeking an exceptional Chief of Staff to partner with our Head of Digital, Global Operations to drive operational excellence and technology transformation. This role combines strategic thinking, rigorous execution, and executive partnership to accelerate our digital initiatives and maximize organizational impact. As Chief of Staff, you'll serve as a force multiplier for the Heads of Digital—translating vision into execution, removing obstacles, driving key initiatives, and creating the infrastructure for sustained success. This is a high-impact role for someone who thrives in dynamic environments and wants to shape the future of digital innovation in our organization. Why This Role Matters This isn't a typical Chief of Staff position—it's an opportunity to shape the digital future of our organization. You'll work at the intersection of strategy, technology, and operations, with visibility across the entire business. You'll develop executive-level skills while making a direct impact on revenue, customer experience, and organizational transformation. For the right person, this role offers unparalleled learning, growth, and the chance to build something meaningful. Responsibilities Technical Partnership Act as a thought starter on architecture and engineering tradeoffs Review technical proposals, roadmap decisions to ensure alignment with business outcomesAssist with AI transformation and technical role simplification related engineering transformation Strategic Planning & Execution Partner with the Heads of Digital to develop and refine the digital strategy, ensuring alignment with broader organizational goals Translate strategic vision into actionable roadmaps, OKRs, and quarterly plans Monitor progress against key initiatives and proactively identify risks, dependencies, and mitigation strategies Lead quarterly planning cycles and facilitate strategy review sessions Own the digital portfolio, tracking investments, priorities, and resource allocation Execution & Operational Excellence Design and continuously improve operating rhythms, including team meetings, status updates, and decision-making forums Identify process inefficiencies and implement solutions that scale Build dashboards and reporting mechanisms to provide visibility into team performance Manage cross-functional dependencies and resolve bottlenecks Establish governance frameworks for digital initiatives Executive Partnership & Development Serve as trusted advisor and thought partner to the Heads of Digital Provide executive coaching support, including preparation for high-stakes presentations and stakeholder engagements Facilitate reflection and learning, helping to identify blind spots and growth opportunities Support leadership development through feedback, frameworks, and strategic perspective Act as sounding board for complex decisions and organizational challenges Partner with Chiefs of Staff across the Digital an innovation office to share best practice, bridge cross-functional initiatives, and ensure consistency Communication & Stakeholder Management Prepare executive briefings, board materials, and leadership presentations Represent the Head of Digital in meetings and forums as needed Manage internal communications to ensure team alignment and transparency Build relationships with key stakeholders across the organization Synthesize complex information into clear, actionable insights Qualifications Required 10+ years of experience in software engineering or technology roles, including hands on developmentDemonstrated experience as senior engineer or tech lead building and shipping production systems6+ years of experience in strategy, operations, consulting, or similar analytical roles Proven track record of managing complex, cross-functional initiatives in fast-paced environments Deep understanding of digital technologies, go-to-market motions, and operations technology stacks Exceptional project management skills with ability to drive results without direct authority Outstanding written and verbal communication skills, including executive-level presentation capabilities Strong analytical and problem-solving abilities with comfort in both qualitative and quantitative analysis Demonstrated ability to build relationships and influence at all organizational levels ​ Preferred Experience in SAAS, digital transformation, or technology-enabled services Background in management consulting, investment banking, or corporate strategy Exposure to executive coaching, leadership development, or organizational psychology Technical fluency with ability to engage credibly with engineering and product teams MBA or advanced degree in business, technology, or related field preferredThe targeted pay range for this position in the following location is / locations are: United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual Canada - Toronto Office TRO : 166,000 - 248,000 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/