Field Application Engineer

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewCRFS, a global leader in Radio Frequency (RF) technology, was founded in 2007 to innovate in spectrum monitoring and geolocation. The company focuses on manufacturing and designing advanced hardware and software solutions to detect, monitor, and analyze RF signals in complex environments. This expertise has proved crucial to various sectors, including national spectrum regulators, the military, and security and intelligence services. Today, the company’s technology is recognised, preferred and embedded in most NATOcountries and deployed worldwide. CRFS’ mission is to continue pioneering sophisticated technologies for complex challenges in the RF spectrum domain.Job DescriptionField Application Engineering (FAE) TeamLocation: Cambridge/Remote, UKType: Full-timeRole SummaryThe role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles.  The incumbent should possess significant customer-facing experience, with the ability to make timely decisions and prioritise complex activities.  Sufficient experience and knowledge is required in order to participate in customer engagements from discovery meetings through to capability delivery and support.Duties and responsibilitiesProvision of technical support to Sales staff at all stages of the sales process (pre and post-sale)Provision of technical support directly to customers/end-users where requiredRegular proactive engagement with Sales staff to support sales objectivesEnsuring Health and Safety requirements for all activities are metEnsuring all activities are carried out in accordance with the CRFS Quality Management SystemEnsuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectivesEnsuring Customer Training materials are updated and maintained to the required standardsEnsuring Customer Training is delivered competentlyEnsuring the provision of first-line customer support where requiredEnsuring currency through regular engagement with CRFS technical staffResponsible for successful technical delivery of external demonstrations, events etc.Reporting directly to the CRFS Customer Experience ManagerBasic RequirementsDegree or similar standard technical educationDemonstrable qualifications and experience of RF systems and the RF SpectrumProven understanding of networking principles and toolsProven Field Engineering experienceProven Training Delivery ExperienceKnowledge of safe working practices including risk assessment and mitigationPassionate determination to help our Sales team win business and to offer support to our partners and customers where requiredExcellent interpersonal skills with the ability to work independently and as part of a teamProactive self-starterFlexible and responsiveProblem SolverExcellent verbal and written communication skillsWilling and able to travel regularly both within the UK and overseasIn return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:Competitive salary and bonus schemes.Two weeks additional pay per year (holiday bonus).25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme.Employee stock purchase plan.Life assurance.Enhanced maternity and paternity pay.Career development support and wide ranging learning opportunities.Employee health and wellbeing support EAP, wellbeing guidance etc.Carbon neutral initiatives/goals.Corporate social responsibility initiatives including support for volunteering days.Well known companies discount scheme.#LI-ST2Travel Requirements10-25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNoCompanyMotorola Solutions UK LimitedEEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.