PremierOne Remote System Admin

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewThe Forward Deployed Resources Team is dedicated to supporting public safety agencies across the Command Center Software platform. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. The FDR team supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. FDR is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector.Job DescriptionThe PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as needed to address technical issues, backfill for Onsite System Administrators, support new customer cutovers, and perform routine system maintenance.Responsibilities of the Remote System Administrator include but are not limited to:Provides tailored technical customer operations supportDevelops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performanceExecutes customer operations policies and proceduresBuilds and maintains positive, effective, and mutually beneficial-working alliances with customersInitiates problem solving action and follows through to resolutionPerforms root-case analysis for problems to formulate and recommend improved alternative operationsIdentifies and suggests possible system and/or process improvements when applicablePerform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement Run diagnostics using approved MSI tools.Provide system performance reporting using approved MSI tools when requested. Assist with contractually covered database system back-upsUnderstand system dependencies and related connectionsWork with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair proceduresDocument Root Cause Analyses, system configuration settings, and actions taken within approved Motorola toolsMaintain on-premise, hybrid, and full cloud systems as assignedPreferred QualificationsBachelor's degree preferred3+ years of IT or public safety experience3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferredProven track record working with or deploying enterprise hardware and software solutions; HP preferredExperience creating positive working relationships with customers and application end users.Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitaskExcellent verbal and written communication skillsComfortable working both alone and in a team environment.Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)Experience with Public Safety Applications including CAD, Mobile and RMSExperience with Virtualization software (vSphere, OpenShift)Experienced with Network Load Balancing (NLB) and ClusteringExperience with hardware blades and Storage Area Networks (SAN); HP preferredExperience with firewalls and routers; Fortigate preferredFamiliarity with JavaScript, .NET, ESRI 10.X and XMLAbility to troubleshoot application system issues including hardware, network and third-party componentsThis position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.This position requires approximately 50% travel within North AmericaLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.#LI-BA1    #LI-REMOTEBasic RequirementsBachelors Degree or equivalent2+ years of experience in customer service3+ years of Public Safety Applications experience involving CAD and/or Records Management Systems, or 3+ years of IT experienceTravel Requirements25-50%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesOur U.S. Benefits include:Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.We