Manager, Recreation Services - Student Success

Scheduled Hours37.5Position SummaryWashU's Division of Student Success seeks an entry level recreational professional for the position of Manager, Recreation Services. The Division of Student Success advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success. This position will support the front-line, customer-facing operations of the Sumers Recreation Center including, but not limited to, greeting and directing facility members and visitors, executing membership transactions and deposits, and training and supervising student workers. This individual will also maintain the online profiles of the Office of Recreation including the website, mobile app, and social media channels. This role scheduled days are Sunday - Thursday.Job DescriptionPrimary Duties & Responsibilities: Provide a professional presence at the main entrance to the Athletics & Recreation Department. Greet members and visitors, answer phone calls, provide facility tours and enforce department and facility policies.Professionally execute membership transactions for the Sumers Recreation Center as well as completing daily revenue deposits.Supervise, train and evaluate 30-40 student workers at the membership desk.Manage the website, mobile app and social media channels for the Office of Recreation.Perform other duties as assigned.Working Conditions:Ability to maintain flexible work hours and provide on-site coverage during known University holidays and breaks.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required QualificationsEducation:Bachelor’s degree or combination of education and/or experience may substitute for minimum education.Certifications/Professional Licenses:The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.First Aid CPR/AED - American Red CrossWork Experience:Customer Service (2 Years)Skills:Not ApplicableDriver's License:A driver's license is not required for this position.More About This JobPreferred Qualifications:Master’s degree and four years of experience in customer service related field.Experience using Innosoft Fusion or related member management system.Supervisory experience managing and developing diverse student populations.Ability to maintain flexible work hours and provide on-site coverage during known University holidays and breaks.Excellent planning and organization skills.Excellent decision making and prioritizing skills.Strong interpersonal skills and ability to communicate effectively with people from diverse backgrounds.Strong conflict management skills.Strong team work skills.Demonstrated competency in helping to meet program objectives, assessment, and helping to establish program priorities.Experience with web site management.Proficient in the use of social media platforms.Preferred QualificationsEducation:Master's degreeCertifications/Professional Licenses:No additional certification/professional licenses unless stated elsewhere in the job posting.Work Experience:No additional work experience unless stated elsewhere in the job posting.Skills:Conflict Management, Decision Making, Interpersonal Communication, Prioritization, Self-Organization (Business), Social Media Platform, Supervisory Management, Teamwork, Website ManagementGradeG09Salary Range$45,600.00 - $75,300.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.QuestionsFor frequently asked questions about the application process, please refer to our External Applicant FAQ.AccommodationIf you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits StatementPersonalUp to 22 days of vacation, 10 recognized holidays, and sick time.Competitive health insurance packages with priority appointments and lower copays/coinsurance.Take advantage of our free Metro transit U-Pass for eligible employees.WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.WellnessWellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!FamilyWe offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your conti