Manager, Patient Access - Full Time Bascom Palmer Eye Institute Doral, FL

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for Manager, Patient Access in Doral, Florida. The Manager, Patient Access oversees the business operations of the Patient Access Department to ensure a smooth entry of patients to departmental services, while maintaining timely and accurate business information and guaranteeing payment of services rendered.CORE JOB FUNCTIONS   Recruits, supervises, trains, and disciplines staff, and prepares performance reports. Manages day-to-day activities of personnel to ensure the timely registration of patients, accurate data entry of patient biographical and financial information, and proper payment collection. Reviews records to ensure that each patient was properly verified for insurance purposes and that proper information was written on each patient’s chart prior to clinic date. Serves as department expert on registration, insurance verifications, and documentation guidelines. Ensures adequate staffing is maintained on a 24-hour basis. Assists in the development and implementation of the department’s annual budget. Works with upper management to generate strategy and operational initiatives, and policies. Maintains current knowledge of rules and regulations and educates staff on any variations. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.  This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.  CORE QUALIFICATIONS   Education: Bachelor’s degree in related field  or equivalent, combination of education and experience Certification and Licensing: Not Applicable  Experience: Minimum 3 year of relevant experience   Knowledge, Skills, and Attitudes: Knowledge of business and management principles  Ability to direct, manage, implement, and evaluate department operations. Ability to establish department goals and objectives that support the strategic plan. Ability to effectively plan, delegate and/or supervise the work of others. Ability to lead, motivate, develop, and train others.  DEPARTMENT ADDENDUM  Department Specific Functions Manages the day-to-day operations of Tier 1 essential workers that provide critical functions that cannot be paused in traditional and non-traditional healthcare settings and who perform a wide range of critical front end revenue cycle and clinic support functions from prearrival to discharge utilizing multiple systems simultaneously, including but not limited to: EPIC MyChart, Grand Central ADT Prelude, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology.  On call 24/7 and able to respond and provide support without advance notice, including working in offsite locations, tents or having to come onsite if working remotely as needed during staffing shortages, disasters, and pandemics.   Identifies and resolves real or perceived barriers to care.    Interfaces effectively and maintains a close working relationship with all members of the health care team to ensure a seamless check in and out clinic flow and positive experience for patients and caregivers.    Facilitates leadership strategic planning activities, including development and maintenance of Onsite Patient Access unit strategy articulation and implementation of a framework for leadership decision-making and monitoring processes to ensure delivery against business objectives.    Responsible for achievement of business metrics, strategic management of project resources, developing processes and standards to streamline overall business operations. Reviews WQ’s daily to ensure that accounts are worked within 72 hours and registration claim edits are kept at a minimum.   Oversees, evaluates, and monitors on-the-job performance of staff and collaborates with the Patient Access Training Director to identify opportunities for improvement and develop training to maintain a high level of performance while fostering an environment of continuous improvement.   Attends standing meetings, provides status reports, and works collaboratively with the clinical department management team, faculty, and senior leadership to optimize operations and identify and resolve customer service issues as they relate to the front-end operations.   Serves as subject matter expert and stays current on all systems utilized and verification/authorization guidelines, including but not limited to MyChart, Grand Central ADT Prelude, Radiant, OP Time, Care Everywhere, Resolute, Real Time Eligibility, UHealth Contract Summary, Payer Websites, NICE inContact Communication, and Aria Oncology.    Works with Leadership on strategy plan for growth and expansion opportunities that will drive business results including increase in revenues and meeting market needs for patient demands.  Oversees and supports remote patient access functions including but not limited to Validation, Arrival, and Coordination of Care lines.    Implements an effective, timely and ongoing communication strategy to ensure relevant patient access information, strategies and goals are delivered to internal and external stakeholders.   Evaluates systems’ requirements and develops methodologies and/or make recommendations to existing systems to maximize efficiency and performance.   Creates and maintains updated policies and procedures in conjunction with leadership and supervises staff adherence with all established regulatory compliance requirements.    Oversees cash m